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okay i'll follow you back, i'm going to bed now though night!
Yeah I'v followed you xx
Oh fair enough hehe And yeah whats your Twitter name? xx
Thank you so much! Don't suppose you have Facebook?
Well do you know the Business studies exam? It says unit 3 but what do I need to revise? xx
Hey James can you help me with somthing? The names cahrlotte btw
Sale and Supply of Goods Act 1994
This Act says that all products have to be of a 'satisfactory quality'. This means that they have to:
• be safe
• last for a reasonable amount of time
• be fit for their intended purpose
• have nothing wrong with them (unless the defect was noted at the time of sale)
Trade Descriptions Act
A fake Rolex watch
According to the Trade Descriptions Act, false or misleading information must not be given about products. For example, accurate information must be given about who made the product.
Fake designer goods that are marketed as genuine are a clear breach of the Trade Descriptions Act.
Consumer Credit Act 1974
This Act protects you when you borrow or buy on credit. The Consumer Credit Act states that:
Businesses must have licences to give credit.
No one under 18 is to be invited to borrow or buy on credit.
Businesses have to state an Annual Percentage Rate (APR). If you sign a credit agreement at home you have several days in which you can tear up the agreement. This is called a 'cooling off period'.
That's only two of the five topics but i hope it's helped a little bit!xx
Quality control where finished products are checked by inspectors to see if they meet the set standard.
Quality assurance where quality is built into the production process. For example, all staff check all items at all stages of the production process for faults. In this way everyone takes responsibility for delivering quality. Successful quality assurance results in zero defect production.
Introducing quality assurance requires Total Quality Management (TQM), in which managers try to bring about a change in business culture, convincing employees to care about how products are being made and to do their part to ensure standards are met.
Effective customer service-
Customer service is the experience a customer gets when using products made by the business. Satisfied customers make repeat purchases and recommend the product to friends, leading to additional word-of-mouth sales.
Successful businesses define the quality or standard of service needed to meet customer needs. For instance, a café can aim to take no more than 5 minutes to serve any customer once they have ordered their meal.
Ensuring that quality standards are met requires:
• Training so that staff understand their role and responsibilities. For instance, asking every customer if they are happy with their meal.
• Innovation or introducing new ideas and methods. For example, altering the menu every three months keeps customers interested and helps a café to stay one step ahead of the competition.
• Listening to customers helps a business adjust its products to better match consumer needs and respond to any problems.
Consumer protection laws-
The consumer has basic legal rights if the product is:
-given a misleading description
-of an unsatisfactory quality
-not fit for its intended purpose
Meeting Customer needs:
Meeting customer needs-
Managing stock and quality-
Stock is any item stored by a business for use in production or sales. Stock can be:
1. Raw materials and components waiting to be used in the manufacturing process, eg tyres stored by a car factory.
2. Finished goods held in store so that a customer order can quickly be met from stock.
Stock control aims to hold sufficient items on site to enable production while minimising stock holding costs. There are two methods of stock control - just in case and just in time.
• Just in case-
Maximum stock level: the largest amount of items to be stored on site (500).
• Minimum stock level: the lowest amount of items to be stored on site (100).
• Reorder level: the amount at which new stock is ordered. 400 items are ordered and it takes two weeks lead time for ordered stock to arrive. There is always a buffer stock of 100 items held in case deliveries are held up or there is an unexpected large order.
Just in time-
Just in case stock control is costly. To reduce spending and improve competitiveness, a business can switch to an alternative method of stock control called just in time. With just in time, a business holds no stock and instead relies upon deliveries of raw materials and components to arrive exactly when they are needed. Instead of occasional large deliveries to a warehouse, components arrive just when they are needed and are taken straight to the factory floor.
The benefits of reduced warehouse costs must be balanced against the cost of more frequent deliveries and lost purchasing economies of scale from bulk buying discounts.
Producing faulty goods incurs repair costs and damages the reputation of the firm. There are two main approaches to achieving quality:
- Last Activity 20-06-2012
- Join Date 24-05-2012
Join Date 24-05-2012
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