Hey Guys, have been wondering if there is anyone out there who have received money back from unite for any problems with their room/building causing an inconvenience, and if so what the problems where?
I live on the top floor of the building, and the lift was out of order for 10 weeks. I study photography, and take a studio lighting kit home with me twice a week, which in essence is 2 large very heavy suitcases up 5 flights of stairs. There is then my wracking my washing down once a week, suitcases for going home once on the weekend ect.
My radiator hasn't worked since I moved in, which tbh hasn't really bothered me, especially in weather like we have now, unfortunately this hasn't always been the case. Over Christmas I stayed bar 4 days at home due to working on weekends, so when it was just me in the flat it was freezing, so cold that I had to sleep in jeans and a hoody for a week.....i wish I was joking.
Wen untold the helpful staff down stairs about my radiator, they helpfully told me it would need to be logged online, which brings me on to my final problem, my Internet. My internet didn't work for the first 2 weeks of moving in, and couldn't be reported as there is no way to log it online, if I can't get online. It eventually got fixed, kind of. It had been extremely temperamental all year until the last 2 weeks and it now refusing to work at all. It was reported straight away and has not yet been resolved. My uni work requires a lot of online research and online submissions for my assignment. My final submission for this year which accounts for 50% of my overall grade for this year is tomorrow, and i could easily miss it.
My rent is £125 a week, for a 48 week contract, which is a staggering £6000 a year, which my loan falls well short of, I work all day on both of my days off from uni to make up what I'm short, so need every minute I can get on my computer to catch up on my work. So has anyone had any experience complaining to unite? And know how to go about it? Thanks if you managed to read all that, ps this was posted from my phone do apologies for any incorrect spelling from my fat fingers.