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eBay "send invoice"

fnm

Hi guys-sorry for posting here, but thought it was worth a shot.

Just sold something for the first time on ebay-my account is attached to paypal etc. On the selling tab for the item all the icons are greyed out (understandably) and next to it it says 'send payment details'. So basically I need to send an invoice with my pp address right? Does this mean the buyer wasn't able to pay instantly?

Bit confused-any help appreciated, cheers :smile:

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Reply 1

Illusionary

Original post by fnm

There's no need to send anything; they should already have the option to make payment. If you've not been paid in a couple of days then drop them a reminder message.

(edited 11 years ago)

Reply 2

fnm

Original post by Illusionary

There's no need to send anything; they'll already have the option to make payment. If you've not been paid in a couple of days then drop them a reminder message.

Thanks for the help! Wasn't sure if the buyer was now waiting on me so he/she could pay. Wait and see now I guess :s-smilie:

Reply 3

Illusionary

Original post by fnm

Thanks for the help! Wasn't sure if the buyer was now waiting on me so he/she could pay. Wait and see now I guess :s-smilie:

You can use an invoice as a prompt, but otherwise you'd usually only need it if you wanted to change something/add a discount (e.g., for combined postage).

Reply 4

fnm

Original post by Illusionary

You can use an invoice as a prompt, but otherwise you'd usually only need it if you wanted to change something/add a discount (e.g., for combined postage).

Ah, ok, thank you! So if I did do a prompt it can be basic like congrats with my email to pay?

I take it I don't need to 'do' anything paypal-wise then as in request money?

Thanks for the help, really appreciate it

Reply 5

Illusionary

Original post by fnm

Yep, assuming that your PayPal account is all set up and linked to your eBay account.

You might like to read this page for some background, though it doesn't directly answer your original question: http://pages.ebay.com/help/pay/questions/buyer-invoice.html

Reply 6

fnm

Original post by Illusionary

That's great. Yeah I've done a lot of buying but only recently needed to sell something. There's no way I can see the email that ebay sent to the seller then? Or is it just assuming it's always done? (I know some of these qs may be really stupid but you've been amazing help so far ha).

Fantastic, I'll bookmark that :tongue:

Reply 7

Illusionary

Original post by fnm

Nah, you can't see that email but it'll always be sent out - and in any case, any even vaguely experienced buyer should know that they have time pay, and how to do so. Especially if this was an auction rather than "buy it now" a delay in payment is quite usual.

Reply 8

fnm

Original post by Illusionary

That's fantastic. Really, really appreciate your help. I'll rep you more when possible. Hopefully will all go smoothly! Thanks :smile:

Reply 9

fnm

Original post by Illusionary

So I received the money(and had the fee taken off it) now just to send it :smile:

So that money in my account is now my paypal funds right? I can leave it in there, I assume if I buy anything else on ebay those will be used up??
Thanks so much.

Reply 10

Illusionary

Original post by fnm

So I received the money(and had the fee taken off it) now just to send it :smile:

So that money in my account is now my paypal funds right? I can leave it in there, I assume if I buy anything else on ebay those will be used up??
Thanks so much.

Yep, you should have the option to use that money in a future purchase.

Reply 11

fnm

Original post by Illusionary

Yep, you should have the option to use that money in a future purchase.

So I sent it recorded signed for a week ago but it's still being processed, buyer isn't too happy (fair enough) :frown:

If I want to refund him via paypal, do I need to add extra funds? Because at the moment I only have the funds I received minus the amount pp charges?

Sorry for all these questions.

Reply 12

Illusionary

Original post by fnm

So I sent it recorded signed for a week ago but it's still being processed, buyer isn't too happy (fair enough) :frown:

If I want to refund him via paypal, do I need to add extra funds? Because at the moment I only have the funds I received minus the amount pp charges?

Sorry for all these questions.

If you give a refund, the associated PayPal fees are credited back to you.

Reply 13

fnm

Original post by Illusionary

If you give a refund, the associated PayPal fees are credited back to you.

But if I've used some of the fees in the mean time are the rest taken from my bank :s-smilie:

Thanks for the reply :smile:

Reply 14

Illusionary

Original post by fnm

But if I've used some of the fees in the mean time are the rest taken from my bank :s-smilie:

Thanks for the reply :smile:

If your bank account is linked, yep :yy:

Reply 15

fnm

Original post by Illusionary

If your bank account is linked, yep :yy:

EDIT: sorted haha. realised I hadn't payed my final fee. did a one time payment, hopefully that worked :s-smilie:

can i get this money refunded if i refund the seller?

(edited 11 years ago)

Reply 16

Illusionary

The eBay fee? Yes, but you'll need to request through eBay that the buyer confirms that the transaction was cancelled.

Reply 17

fnm

Original post by Illusionary

The eBay fee? Yes, but you'll need to request through eBay that the buyer confirms that the transaction was cancelled.

thanks-so i need to go to the resolution centre after i refund and begin the cancelling process to do that?

or after the refund is rep left like a usual transaction?

sorry i can't leave more rep :frown:

(edited 11 years ago)

Reply 18

Illusionary

Original post by fnm

This should explain for you: http://pages.ebay.co.uk/help/sell/cancel-transaction-process.html :smile:

Reply 19

moo-stace

I have sold an item on ebay it was a "buy it now" item is it normal for the buyer to take a few days to pay or should I wait until the item has been paid for??