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Student Finace - Evidence

I have sent in evidence to Student Finance, as you are meant to do, but haven't heard anything for over 20 days. I have tried to ring them but it is a computerised setting and you have to connect through pressing different buttons, e.g. 1 for "I have submitted my application", but unfortunately don't seem to be able to get through. Can anyone give me any ideas?

Thanks
Ami-Jane
Check your online correspondence and if there's nothing there call them again. You only have to go through two option menus to get through to a person. You'll usually have to hold though.
Thanks. What are the option menus and do I say I've finished my application or not, because I've done everything they just havent got back to me about the evidence.

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