[Jiraya Sama]

I think its a second generation Ipod touch and its damaged. Impossible to restore to original settings. Tried to on a Windows PC (windows 7) also got a "apple priest" to do it in the apple shop on one of their mac computers. I think the guy said they stopped selling them a year ago, so its probably a year and a half old. Anything I can do to get it repaired or put it on some kind of insurance ? The guy said I would have to dish out £80 just to get it replaced or something.

Please help, it was a gift.

[AmyJ]

(Original post by Jiraya Sama)
I think its a second generation Ipod touch and its damaged. Impossible to restore to original settings. Tried to on a Windows PC (windows 7) also got a "apple priest" to do it in the apple shop on one of their mac computers. I think the guy said they stopped selling them a year ago, so its probably a year and a half old. Anything I can do to get it repaired or put it on some kind of insurance ? The guy said I would have to dish out £80 just to get it replaced or something.

Please help, it was a gift.

Put your product details in and book an Apple repair online (£45):

https://selfsolve.apple.com/GetWarra...Qdr!-308371757

They will post an envelope out to you so you can send your iPod to them (wipe the data first if possible), and they will replace your old one with a refurbished model .

[Jiraya Sama]

(Original post by AmyJ)
Put your product details in and book an Apple repair online (£45):

https://selfsolve.apple.com/GetWarra...Qdr!-308371757

They will post an envelope out to you so you can send your iPod to them (wipe the data first if possible), and they will replace your old one with a refurbished model .

Nothing else can be done to get a new one or just fix mine? Refurbished, is 2nd hand with wear and tear marks right?

[AmyJ]

(Original post by Jiraya Sama)
Nothing else can be done to get a new one or just fix mine? Refurbished, is 2nd hand with wear and tear marks right?

If the staff in the Apple shop can't fix it, I don't think there is much hope for it. You could always try a different store, try and get them to "diagnose" the fault...but if you send it back to Apple for a "repair", you'll get a refurb back automatically, it's standard policy. Refurbs won't have any wear and tear marks - they're 2nd-hand models that have been gutted and re-fitted good as new. I sent a battered 80gb 2007 iPod Classic to Apple because the battery was dying after 5 years and the screen had some dead pixels - they sent me back a 160gb Classic in perfect condition and it's been working flawlessly since then