Urgent help with "verified by visa" santander!!!!
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Urgent help with "verified by visa" santander!!!!I can't buy anything online with my visa debit card !!!
I have contacted my bank and they are not helpful at all, and I have had all blocks on my card removed.
Whenever I purchase online the verified by visa screen comes up with "transaction failed"
It doesn't even ask for my verified by visa password...
Anyone know why, or what to do?
I don't have access to any other cards so I need urgent help, but santander are ******! -
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Re: Urgent help with "verified by visa" santander!!!!Did you manage to resolve the issue? I'm having the same problem and wondered whether you might have an answer. I rang santander, they have no record of the transaction- apparently the merchant have not tried to contact the bank for funds- strange really when the message reads "transaction failed". Anyway, I tried contacting verify by visa directly who informed me I should be using Internet Explorer and not Google Chrome- funny, cos I've never had the issue before using Chrome. I'll give it a go and up date here if I can resolve it. The only other resolution I can think of if all else fails is to get a new card... grrrr!
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Re: Urgent help with "verified by visa" santander!!!!Sorry I just read this(Original post by mamabiz)
Did you manage to resolve the issue? I'm having the same problem and wondered whether you might have an answer. I rang santander, they have no record of the transaction- apparently the merchant have not tried to contact the bank for funds- strange really when the message reads "transaction failed". Anyway, I tried contacting verify by visa directly who informed me I should be using Internet Explorer and not Google Chrome- funny, cos I've never had the issue before using Chrome. I'll give it a go and up date here if I can resolve it. The only other resolution I can think of if all else fails is to get a new card... grrrr!
I didn't get it resolved so I just bought my product directly from the store. I'm shutting this account down now, and going with another bank. Santander keep blocking my card
Last edited by Sulfurious; 22-08-2012 at 13:54. -
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Re: Urgent help with "verified by visa" santander!!!!I had problems with Verified By Visa with Barclays for over a year. Had numerous cards replaced, locked out of my online accounts and calls to customer service. The problem was I was putting a space between my first and second last name on the form, where it said to 'write it exactly as it appears on the card' which I did.
Stupid. But give that a try... -
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Re: Urgent help with "verified by visa" santander!!!!Oh right cheers for that I'll try it next time.(Original post by ManBeast)
I had problems with Verified By Visa with Barclays for over a year. Had numerous cards replaced, locked out of my online accounts and calls to customer service. The problem was I was putting a space between my first and second last name on the form, where it said to 'write it exactly as it appears on the card' which I did.
Stupid. But give that a try...
