I've been working in the NHS for 2 years but my experiences with it of late have been awful.
My Mum went for an emergency appointment recently for something that was definitely an emergency (not going to go into details). The jumped up receptionist told her 'this would be a routine appointment really'. A Band 3 receptionist with absolutely no medical training whatsoever made my Mum explain all her symptoms etc to her at the front of a queue, in front of other people waiting, to then be told by an administrator that it's not an emergency? False - doctor referred her for a scan straight away. Imagine if that had been a little old lady who didn't want to be a bother?
Second thing that comes to mind is that a year ago I almost died because I was diagnosed wrongly by 4 different doctors before finally going to A&E and waiting 4 hours to get the right diagnosis. Having a severe kidney problem and being told by a foreign doctor who barely spoke proper English that I had thrush despite not having ANY of the symptoms for thrush.
The NHS is a great thing, but it's going downhill big time (in my experience as both a patient and an employee)