Been on the phone with Three all day - I cancelled my contract with them wayyy back last year. Got a letter from them a couple of weeks ago that they were raising my monthly bill. Confusing!
Called customer services, they said they couldn't find any account information, I should go into a store.
Went into a store, they said they couldn't bring up my details, I should call customer service.
Called customer service today, and the guy on the phone said "Oh yes, you cancelled your contract but it's still active. We can see that there's been no activity on your phone, but we've been billing you every month."
Like, McScuse Me?!
"I can cancel your contract for you again, but you'll get another bill for next month because you have to give 30 days notice again, then we'll send you a final cancellation charge in June.
This is outrageous. As if him just saying "i know you cancelled it, but the account is still active" is perfectly acceptable reason for billing me over £100 behind my back since September.