How much compensation should I claim?

Yesterday I broke down in my car, but despite telling me they'd arrive within an hour, it was more like an hour and a half before the RAC arrived. I'm seeking compensation for the inconvenience, but how much should I make them pay me?

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Reply 1

Anonymous #1

Yeah, you're not going to get any compensation for that...

Reply 2

floury

But I was a lady alone at the time and it was quite worrying.

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Reply 3

999tigger

What are you going to do when they say no? Have they saud you cna claim compensation or does the RAC contract allow you to? You feel aggrieved for them being 30 mins later than an estimate?

Reply 4

Anonymous #2

you're trying to seek compensation for them being half an hour late? how about you get over it and be grateful that they turned up. I doubt that it actually caused that much inconvenience, you're just moaning about it to get the money. you won't get any compensation for this, and if you ask for compensation, they'll probably just laugh at you. give up.

Reply 5

Asolare

I hope you're kidding.

Reply 6

floury

I should also say though that I had to phone them as no-one phoned me to let me know he'd be late.

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Reply 7

Anonymous #2

Original post by floury

I should also say though that I had to phone them as no-one phoned me to let me know he'd be late.

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and? this doesn't make a difference to your ******** 'compensation' claim. also, if you do try to get compensation, the guy who came to help you will probably get in trouble, even though it was probably just due to traffic or something. don't be selfish.

Reply 8

Duncan2012

Unless your agreement says they'll guarantee to be with you within an hour (which it almost certainly doesn't) then you'll get nothing. Now stop with the over-inflated sense of entitlement and go get on with your life. They fixed your car, didn't they?

Reply 9

999tigger

Original post by floury

I should also say though that I had to phone them as no-one phoned me to let me know he'd be late.

Posted from TSR Mobile

Make a complaint to their customer service department. Tell them what your loss was. If you wnat to claim compensation then they may detail what you can claim for.

If they dont, then you will need to warn them you are prepared to take legal action and you will be reporting them to the police, trading standards and going to the press.

You should then instruct solicitors.

Reply 10

floury

I don't feel that people are appreciating the gravity of my situation, as it was already stressful enough as I'd run out of petrol, for them to then add to the stress of it by being late and not phoning me.

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Reply 11

JamesN88

Original post by floury

I might sound dismissive here(as I used to work for the AA and have heard this story literally thousands of times) but I assume they gave you an estimated arrival time not an actual arrival time when you phoned up? Sorry to be harsh but running out of petrol is a pathetic reason anyway to even have to call out a recovery service.

Reply 12

Inazuma

Original post by floury

So you want compensation for your own failure to ensure you had petrol?
And your own stressful nature.
lol.
It's not guaranteed time frames.
Move on with your life, and don't act so entitled in future.

Reply 13

Inazuma

Ohhh wait you're a troll, got it.
:troll:

Reply 14

sleepingsunshine

Original post by floury

You ran out of petrol which is your own fault and now trying to get compensation for them turning up late? Maybe you should of checked the amount of petrol in the car before setting off on your journey.