Can't Log In To McDonalds OurLounge Website

Hello,

I recently applied for a job at McDonalds, went for the interview on Wednesday and got given the job 15 minutes after the interview. I arranged for my welcome meeting at the restaurant.
My welcome meeting was yesterday and I was also told to log into my OurLounge account on the website. However, I had tried to log in the morning of my meeting, as I had received an email telling me to! I tried logging in to my account today and received a "Authentication failed" message. It won't let me log in or sign up with my email address now. I need to access my account in order to arrange my first shift, my work times and my pay! I also have to do vital courses before my first shift, so need help ASAP.
If you have any help, please let me know.

Thank you!

there's a compter in the crew room so you wil be able to do your courses before you start your first shift, just tell them you couldnt log in. we had issues with opening one of the courses so we just did it on our first shift. i also remember some people having trouble with logging into ourlounge in our welcome meeting
btw are you sure you need to log onto ourlounge to arrange your first shift? you are on probation so they wouldnt schedule you on myschedule, they would just give you a sheet of when you are working your first two weeks.

call them and tell them you cant log in, it seems to be a common thing, dont worry about it

I'm going to attempt logging in again tomorrow and if that fails I'll ring up the restaurant. They told me I couldn't arrange my first shift until I had logged on and taken them courses. They said I should call up as soon as I had completed the courses, not before. However I'll have no choice if I cannot access it tomorrow as it will have been 3+ days

I'm going to attempt logging in again tomorrow and if that fails I'll ring up the restaurant. They told me I couldn't arrange my first shift until I had logged on and taken them courses. They said I should call up as soon as I had completed the courses, not before. However I'll have no choice if I cannot access it tomorrow as it will have been 3+ days

Its a common thing not to be able to do the stuff online. or for you to do it but the system to not register that you have done it. Its a common thing.
Speak to the store and let them know. They should be able to help you sort it and will be used to situations like that. And you can do it at the beginning of your first shift, quite a few others have done the same.

Thanks for the reply. I called up the helpdesk for OurLounge and they told me that my account had been rejected for some reason, so they verified it and now I can log in. However, I now have another problem as I cannot log in to MyStuff on the website. This is the link that I have to access to set up my account and it wants a 'clock in number' as my username but I haven't been given one! If you know what it means or what I could do, please let me know. Thanks again!

Id check your emails to make sure you havent been given one. Its usually a 6 digit number. If you still have no luck then get in contact with the store.

I just requested a new password using my employee number - Thank you so much for your help!