Issue with Student Finance I have is that they are pretty slow and mixed views.
I needed to renew my passport as it had ran out. I called and they said that sending the old passport would be fine, so I did. Then they emailed me or sent a letter and said that it wasn't fine so I needed to renew passport which takes a while...
Then I called and they said that I just needed to fill in a letter with passport number etc. and not actually send it in. I did that, got a letter later on saying that I needed to send actual passport in...