There have been a few customers lately who have been annoying.
* Since we got refurbished, we have now got a speakerbox in drive thru (to replace window 1). Anyway, there have been a few occasions when people have got to window 3 to collect their order and they say their order is wrong, (for example they wanted 2 double cheeseburgers and have only been charged for 1 and other similar things). Fair enough, mistakes can happen when they are ordering, (like the customer ordering wrong, the person taking the order not hearing them properly etc) but they are asked to check their order on the screen on the speakerbox before they go around to the window to pay. They said that their order was right when they checked their order. So its their fault. If their order wasnt quite right, then they should have said when they where still at the speakerbox checking their order, not suddenly realise when they are collecting their order and then blame us!
* One bloke yesterday moaning about waiting behind the car in front of him. Basically i started work at 8am and there was only 1 car in drive thru. They where at window 3 and they had a bit of trouble with their order. They had got their order a bit mixed up etc and they ordered something else at window 3. So it took a few minutes to sort that out. There was a car behind it, who had come just after. Anyway, we sorted that out, and the car went, and when i gave the car behind his order and apologised about the wait and explained that we had trouble with an order, he was moaning about waiting. Fair point, but he hadnt been waiting long. And he was there saying that he had to be somewhere at 8. Well if you have to be somewhere, then dont come round drive thru then!! And he was moaning, saying that he had heard the people in front ordering and they where ordering wrong etc. What has their order got to with him!!
* Then there was the nugget man. I have mentioned him before on this thread. I havent seen him much lately, but last saturday, he came to darken my doorway again. He got to window 3 and i was getting his order sorted for him. Then he decides he wants a mcflurry. I hate it when people decide that they suddenly want to order something else when collecting their order, as it causes havoc. Plus with instore being refurbished and only having drive thru, i didnt have a till to put the order through. So i just took the money and was going to put it through the till later (as we where dead busy at the time). He got mardy about that, even though i was doing him a favour by letting him order at window 3, especially as we had no tills to put the order through or anything. Then it came to giving me the money, and he gave me £1. I explained that mcflurrys are £1.19. So he got mardy again and didnt believe me for a start. Then he asked to make sure the fries in his order where large, as he had apparently ordered large before and got medium. So i said i would make sure for him, but he gets all huffy. Then he looked in his bag before he went and was like, "are they large??" I said they where and he moaned that they didnt look large and drove off. Its not our fault that he isnt happy with our portion sizes, we cant give him more because he wants more.