Annoying customers

I know, I try to say it in a nice way but Im not sure whether it comes across as that! Its hard when youre on minimum wage and you know the customer was just looking for something to moan at you for.

Being from Germany myself I then thanked him in our common mother tongue for his purchase and wished him a nice day. I love it when people don't expect you to understand them

Stop trying to be nice to customers when they as a person do not deserve it. Yes your manager might get an irate customer yelling at them but hey, its not you.

I pissed a lot of customers off usually because I can slip into social retardation mode and the managers didnt like me either and I wasn't sacked.

Just dont yell/scream/attack the customer and you're fine.

Had a customer today who refused to listen to me asking him if he wanted a carrier bag, because he was on his phone and felt it was appropriate to simply shout his orders at me and not interact in any other way. So I just put everything on the counter, wating for him to pay. In the meantime he had finished his conversation and just looked at me angrily and complained that it was bad customer service not to offer him a bag and asked if I really expected him to carry everything just like that.
I was a bit pissed at that point, so admittedly didn't put a lot of effort into packing his stuff. Whilst I was doing that he was talking to a friend he was with in German, complaining that my lack of gentleness with his purchases showed what's wrong with women these days, that someone like me would never be marriage material and/or able to look after a man.
Being from Germany myself I then thanked him in our common mother tongue for his purchase and wished him a nice day. I love it when people don't expect you to understand them

Yea, some customers don't deserve any respect..


I had an incident on Grand National day (in a bookmakers) whereby a customer tried to bring their 4 year old daughter into the bookies. It is obviously illegal so I immediately told him that she would have to wait outside. So his daughter waited pretty much in the doorway which meant that she was mostly out of the shop but slightly in it too.... I was on the shop floor helping people out with betting and just let it slide.... I mean had the police turned up they couldn't really complain with where she was standing so I wasn't too bothered. Well a manager behind the counter decided to tell the girl to get completely out of the shop which is fair enough, the poor girl was crying to her daddy who was watching a mate play on a gaming machine (yes, this bloke wasn't even betting!). I personally felt sorry for this poor girl and wanted to keep her within sight because it was on a busy road and she could have so easily been kidnapped or run over!!

So yea, the guy storms out and stands at the door giving ME a load of abuse and ****. I just walked up to him and said something along the lines of "well listen, don't bother coming back into the shop if your going to talk to me like that. Your not welcome in the shop any more". So he squares up to me and pokes me in the side, obviously looking for a reaction. I just glance up at the security camera and repeat that he must leave the shop otherwise i'll call the police.

Eventually he sees the error of his ways and apologises profusely before leaving.


I mean, ok maybe I should have just walked away at the start, but especially in my line of work sometimes if you let these people talk to you like **** then they keep doing it and keep breaking the law, putting your job in jepordy.

I think it is easier for guys to do it, but if your fair minded and you dont yell/scream/make physical contact then MOST customers don't have a leg to stand on and usually apologise. The only time it doesnt work is when your firing grudges randomly at people.

Working behind the bar at a school performance.

*Man asks for £1.50 worth of beer* very very busy at the bar as it is the interval

Me: £1.50 please
Customer: Is that all errr......
*Customer searches pockets and hands over £50 note*
Me: Thanks (trying to hide disbelief)
*I look through money box and there isn't enough money to break it into £48.50, I go back over to the customer*
Me: Sorry we don't have enough money to break a £50 note
Customer: Oh that's alright *takes back £50 and gives me a £5 note*

Absolutely unbelievable, for one thing who carries £50 notes?!?

I think you should have called the police for leaving his kid on the street.

Had a poor lady today who lost her coat. After much searching and slight annoyance, we discover she has dementia and really can't remember where she put it, not had a moment of absent mindedness. Really hope I didn't come across as annoyed before I found out. It's not her fault...

When customers click their fingers to get the waiter/waitress' attention..

Doesn't happen very often but when it does

A few years ago I was walking to my mate's for a game of football, I cut though a housing estate as it provides a short cut to the field where we were playing. Anyway, I heard somebody screaming "HELP!" at the top of their voice, I ran around the side of this house where an elderly woman was half out of her door, I thought "Christ, she's either been raped or burgled". I asked her "Is there anybody in the house?", to which she ignored me and kept shouting "HELP!", by this stage I thought, "God, if the police turn up now this won't look good" and then the old lady screamed "I'VE LOST MY DAUGHTER!", then her neighbour came out after around ten minutes and told me she had dementia. It was quite sad, I'll never forget that event, I can't begin to imagine how hard it is dealing with a dementia sufferer on a daily basis.

When people do this to me, I like to smile at them shake my head, and ask one of my colleagues to go see them

I think it happens because no new acceptable way of calling a waiter had been created since this one became rude. And I mean an efficient way. Sitting there and trying to catch the eye of someone who is rushed off their feet with all the orders is not in any way efficient.
Waiters don't like being clicked at, waived at or shouted at. And I should know, I work as one. This inability to communicate with a waiter creates a very odd situation.

When I go to restaurants myself if I have to get someones attention and just can't catch their eye I don't mind getting up and paying my bill at the counter, or getting whatever it is I need myself. But most people expect to be served..