Right so I'm applying to student finance and where it asks for my parents details (to register them) I filled it in and it said that my parents were already customers with student finance, then I remembered my older brother went uni 6 years ago so digged out a few letters and was able to find my parents ART ID's (CRN numbers), so when I put the ART ID in it asks for the 3rd and 6th letter of a secret question answer... but the thing is it doesn't show what the question is? my parents didnt have email accounts at the time and I believe my brother had applied by sending a PR1/PN1 form or whatever and not online... so yeah how am I meant to provide an answer if they're not showing the question?
thanks.