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Complaining about **** takeaway just had

(apologies to the mods...i wasn't sure where to post this thread so put it in general)

Hey, me and my housemate just ordered chinese, thought it would be really nice, as they had really good ratings on the web, and had to complain about it cos it was disgusting, was cold, order wasn't right, portions really small for amount we paid, arrived half an hour late

most of the food is sitting uneaten on the table as it was so inedible, so we phoned them up to complain, and they were really unhelpful

apparently we can only get a refund if we 1) order directly with them - we ordered online through a kind of takeaway search engine type thing and 2) we would have to return ALL the food to get a refund anyway - i offered to give them back most of it but they weren't interested (when they are just gonna throw it away anyway so whats the point!)

should i be able to get a refund? or any type of compensation cos it really was terrible food!

Reply 1

morecambebay

all takeaways are ****.

Reply 2

amenhotep

mary21

Very, very unlikely and not worth the effort. It's just one meal at the end of the day.

The only time I've seen refunds given is when customers physically return the food and threaten to make a scene. Are you prepared to do that?

Reply 3

jigsawismyhero

how much you spend ? probably not worth the hassle trying to get a refund

Reply 4

Clubber Lang

give them bad feedback

refund is unliekly really.

if something is actually WRONG with the food you can report them to the auhtorities but bad service doesnt count

Reply 5

LaughingBro

what's their website?

Reply 6

tom//

amenhotep

It's just one meal at the end of the day.

not counting the one theyre gonna have to get to make up for the chinese

leftover food plz

Happens to everyone. Let it go.

Reply 9

K the Failure

It's a takeaway... nothing more needs to be said.

Reply 10

not-another-number

maybe it was cold because the third party website who you ordered it took so long to deliver it?
Unless it was the actual takeaway who delivered it and not the website you used.

Reply 11

The Procrastinator

At least you didn't find a spine like I did....

Reply 12

ttx

mary21

Hey, me and my housemate just ordered chinese, thought it would be really nice, as they had really good ratings on the web, and had to complain about it cos it was disgusting, was cold, order wasn't right, portions really small for amount we paid, arrived half an hour late

Give them a bad review and move on.

Reply 13

shark67

go 4 indian next time

Reply 14

mary21

jigsawismyhero

how much you spend ? probably not worth the hassle trying to get a refund

£22...we phoned up and they gonna get back to us (apparently...big pinch of salt taken with that one) about a refund of at least 50% hopefully...tho it took alot of ranting on the phone!

Reply 15

Fusion

Something I've noticed is that takeaways that deliver (non chain outlets) tend to be quite crap. They seek to extract the convenience/lazyness premium from you quality wise, and I also wouldn't have much faith in takeaway search engines.