Application form multiple choice questions!
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Application form multiple choice questions!I don't know how common these are, but I've applied to two Sainsbury's and Tescos and both had insane multiple choice type question on the application form. I applied to two different tesco stroes, both with no success which I'm sure is down to answering their questions wrongly =( Yet to here back from Sainsburry's.
Any advice on how to answer these? -
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I found the tesco one pretty tough, I like to think it's because I'm think about what the correct answer is too much!
The Sainsburry's one was less troublesome. Their multiple choice questions were on scenarios, for instance
You are in the car park hurry to the store as you are nearly late for your shift. You see a gentleman has dropped a bottle of tomato sauce which has smashed, do you....
a. continue on your way as if you stop you will be late?
b. tell the man he should inform customer services
c. tell the man you will get him a new bottle of sauce and inform customer services for him
d. ask the man if there is anything you can do to help? -
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c i suppose, although i'm not sure what supermarket 'protocol' is on people smashing their bottles of tomato ketchup once outside of the shop - shows you care for customers outside of your 'line of duty' but at the same time don't let this get too much in the way of getting to work on time - you didn't stop to ask if there was anything you could do to help, like a prize idiot, you used your initiative without wasting too much time, and you helped out - giving a better image to your supermarket of choice :P
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The most mind-boggling one is:
"A customer wants a particular magazine but you don't have a copy in stock."
Do you:
a. Call the other stores and see if they have a copy they can send to your store?
b. Apologise and suggest some other shops in the area?
c. Suggest contact the customer when it gets delivered?
d. Tell the customer you'll arrange for more copies to be delivered?
Now, to me, EVERY SINGLE ONE of those options sound equally as viable! How the hell am I supposed to know what company policy is? In the end I said 'c', which is probably wrong. ******* stupid. -
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Yes! That was another of the questions on the Sainsburry's form. I think I said D because it didn't make any extra work for the store - eg calling someone - apart from the person who orders in stock doing their job!(Original post by cosmik_debris)
The most mind-boggling one is:
"A customer wants a particular magazine but you don't have a copy in stock."
Do you:
a. Call the other stores and see if they have a copy they can send to your store?
b. Apologise and suggest some other shops in the area?
c. Suggest contact the customer when it gets delivered?
d. Tell the customer you'll arrange for more copies to be delivered?
Now, to me, EVERY SINGLE ONE of those options sound equally as viable! How the hell am I supposed to know what company policy is? In the end I said 'c', which is probably wrong. ******* stupid. -
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Yes, but could you? Is the profit of £2 they would make on the magazine more beneficial than the satisfaction the customer gets when they are put in the right direction instead of being fobbed off and made to wait until more copies have arrived, thus inducing possible good-feeling and perhaps more repeat custom?(Original post by The Ace is Back)
i'm sure you could cross b off that list -
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not entirely sure but i would assume that you should do everything in your power to keep the customer going to your shop, in the eys of the shop you're applying to, without appearing desperate. Sending him off to another shop seems like you haven't tried at all to help the customer yourself, rather it seems you've put this problem on someone else's shoulders, and have sent him away from your store
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Personally, if I was a customer, if I had the choice of being pointed in the direction of a local shop there-and-then or having to wait a few days til they could replenish their stock of the magasine, I'd WANT to be pointed in the direction of another local shop. To be honest, it's not like a customer is going to stop shopping at Sainsburry's and, forever more, do their grocery shopping at a news agent!
That said, I definitely agree that from Sainsburry's point of view, B is not the best answer.
