Student finance.. grrrr...

Thank you for sending us your Birth/Adoption Certificate, in relation to your application for Student Finance. Unfortunately we are unable to process your application until we receive a completed Birth Certificate form to validate your certificate.
........[more waffle].........
Please return the form as soon as possible in the envelope provided

I was renewing my passport at the time, so decided to submit my application for student finance using my Birth certificate, and that declaration form that someone has to sign (e.g tutor).

Just got a letter saying :

I sent the form off along with my birth certificate!!!!!!!!

Is there any email that I can use to correspond, or do i HAVE to phone? I can only use a mobile atm, so I hope it's not going to cost me lots if they put me on hold etc.... :/ So slightly odd question, but does it take long to get through?
Has anyone else had this issue? I'm quite annoyed as I sent it off before the deadline, and via recorded delivery too.... and it's taken them ages to process it, just to tell me that the extra form was not included, when it was.

Thanks for any advice!

You have to phone as no email address
and the complete birth certificate refers to the one that lists your parents details on so if you didn't send that then then will be waiting on that part being sent.

Perhaps the form wasn't completed correctly - who signed it? Did they put their work address? Did they put a landline telephone number? Did they definitely sign and date it? Perhaps these questions are answered in the 'waffle'

Depending on what time of day you call, you could be on hold for up to 30 mins.

You sent them your actual birth certificate?

What a numpty. You officially do not exist now.

I'm having a problem with my passport as I need it back SOON!
You can't email them, you need to call! And takes about 2 minutes just to get past them talking and telling you to press 1 if you want this and all that stuff & it's so difficult to hear them! UGH

i got exactly the same thing
they sent me this form to complete
sent that off about a month ago and havent heard anything from them since
the website says they're still waiting for evidence

That's pretty annoying especially as I'll be using a mobile... it's like 40p a minute for that sort of number!!
Can you not tell them, to just forget about the finance and to just send it via special delivery because you NEED it? and say how you can start the process again, and send it back, after you return?

That's pretty annoying especially as I'll be using a mobile... it's like 40p a minute for that sort of number!!

you have to phone. and refuse to budge until they sort everything.

my SF for going into my 3rd year (abroad) took 13 phonecalls, 7 forms, and 3 letters to sort, and about 5 months. they are crap.

ring them and don't let them give you excuses, it's the only way!

you have to phone. and refuse to budge until they sort everything.

my SF for going into my 3rd year (abroad) took 13 phonecalls, 7 forms, and 3 letters to sort, and about 5 months. they are crap.

ring them and don't let them give you excuses, it's the only way!

You seem to know what you're talking about so could you please tell me what to do?
I need my passport by the 25th! I've been ringing them continuously for the past week and it's been up to no good

in the end i was ready to rip their heads off, so i got my dad to ring up and tell them whats what. they are all stupid, you have to make sure they know exactly what the problem is, and basically TELL them what they are going to do about it. phone them up now, and ask to speak to the highest up person that you can, because it is extremely important and you are fedup with wasting your time on phonecalls where no progress is made and don't want this to be another one like that, this matter needs sorting out, and needs sorting now, and they have no right to hold your passport, they should have what they need from it by now, and you want it sent back tomorrow first thing, next/same day recorded post.

its best if you're with your parents at the time as well, as it means you can cop the phone off to the strictest one to sort them out if they won't listen to you.

other than that i can't really help as my problem was slightly different, but they do need telling clearly whats what and none of them ever seem to know whats going on, so highest person possible needs to be spoken to! that's the only time any of them were actually much help at all, when a manager was involved

good luck!

(why is this worth neg rep? is there someone on here working for SF? if you are, then its your own problem ;P if not, i'm just giving my personal experience and advice, honest!)