Student Finance: effed me over for the last time?

Ok, Student Finance I know are renowned for their inability to do their jobs. Yeah? Ok, granted. I always knew this, but going into second year with them has been the most upsetting experience... so far.

I sent off my application, with my ma and pa's evidence (in the same envelope, take note) following shortly after in the post... BEFORE the deadline.

Checking online a couple of weeks later, 'your mother's evidence has not yet been sent'.

WHAT?

So I rang them to see what's up. They said they had nada, I said 'look harder'. They said 'ahhh yesss, we have it now!'

Wash, rinse, and repeat this process x 5 with about a week in between each time.


They then said that I hadn't applied to have my means tested in the first place. Ohohoho, oh no you did not! Of course I blimmin did. Why else would I send evidence you numptys?

After more calls, more promises and my mother's evidence being excavated more times than a Filipino corpse, I've had enough. They now tell me it'll take them 10 days... JUST TO ATTACH MY MOTHER'S EVIDENCE TO THE APPLICATION. I can expect the entire process to take a month.



WHYYYYYYYYYYYY MEEEE?!?!?! I don't want to be all 'my daddy's a lawyer, la de da, and he'll get yewwww *sob sob*... But I'm afraid my fury might turn me into this. Any advice?