[tinkerbell_xxx]

i got a laptop from school and im using a software called 'Mediator'
when i put Mediator into 'test mode' it froze. When i say froze, i can move the mouse & press ctrl + alt + delete (but it only gives me the option to log off or shut down)

when i got the laptop, i got told i can't log off or turn the laptop off or i will be logged out & won't be able to log back in...

how can i unfreeze it?
its been frozen for over an hour :/

btw, i can't get onto task manager either

[iisjman07]

We've used mediator and if it's not crashed too badly you can press Escape and exit Test Mode, although it sounds pretty far gone.

[tinkerbell_xxx]

pressing escape does nothing i tried it when it first froze and nothings happened

[Chrosson]

(Original post by tinkerbell_xxx)
i got a laptop from school and im using a software called 'Mediator'
when i put Mediator into 'test mode' it froze. When i say froze, i can move the mouse & press ctrl + alt + delete (but it only gives me the option to log off or shut down)

when i got the laptop, i got told i can't log off or turn the laptop off or i will be logged out & won't be able to log back in...

how can i unfreeze it?
its been frozen for over an hour :/

btw, i can't get onto task manager either

Go to http://technet.microsoft.com/en-us/s...rnals/bb896653 and click the "Run Process Explorer" link and press "Run".

It will hopefully open what looks like task manager on steroids. Find the mediator process - it will probably be one of the processes highlighted in blue in the bottom half of the list. Check the icon and description column to make sure you have the correct process, then right click and "End process".

Hopefully that will kill it. If not, there are more extreme measures you can go to. If you can't find the process listed, post a screenshot of the listing.

[tinkerbell_xxx]

anything without downloading anything? i cant connect it to the internet...

[Chrosson]

(Original post by tinkerbell_xxx)
anything without downloading anything? i cant connect it to the internet...

Download that program to a usb drive and use that to transfer it over and then run it?

[tinkerbell_xxx]

(Original post by Chrosson)
Download that program to a usb drive and use that to transfer it over and then run it?

i can't even get onto anything now, just totally given up on it :/ guess im not gonna be doing that work in these hols...

[Chrosson]

(Original post by tinkerbell_xxx)
i can't even get onto anything now, just totally given up on it :/ guess im not gonna be doing that work in these hols...

Oh dear. Can you not even try to exit it with the 'X'? Usually that brings up an 'end now' that might work, or at least might allow you to run something from a USB drive.

[tinkerbell_xxx]

(Original post by Chrosson)
Oh dear. Can you not even try to exit it with the 'X'? Usually that brings up an 'end now' that might work, or at least might allow you to run something from a USB drive.

on test mode there is no close or minimize button :/ only way to get off it was escape with didn't work :/

i turned the laptop off now, thanks for your help anyway