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I think Royal Mail lost my parcel :(

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    Hi, I recently ordered a pair of shoes online from an online retailer called chemicaluk based in the United Kingdom. It's been 7 working days now and i'm wondering if it got lost through delivery.

    The company said they put it in the post on 03/05/12 and until now I still received nothing. They sent it by Royal Mail first class post without recorded delivery/tracking. I emailed them and they replied that if my shoe doesn't turn up after 22nd May 2012, I should email them back or call them and they will look into it. They also confirmed it was delivered to me on the 6th May but I have nothing from them atm.

    However I do suspect something. The address I gave them I put something like this:

    >Name<
    >Street<
    >Area<
    United Kingdom
    >Postcode<
    United Kingdom

    As you can see I repeated 'United Kingdom' twice on my 'to be delivered to' address. It was mean't to be Manchester after my Area. Will this effect my parcel being lost? Also is it my fault it's lost and will I get a refund or the same shoe sent out to me if it is really lost?

    Thanks, hope anyone can help as I really feel lost and sad atm Sorry for all the questions

    Toxicated~
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    doubt it. Ring the company and ask if they can give you a tracking number for it, or have a wander down to your local delivery office and ask there. I was expecting a parcel a few weeks ago, turns out the Royal Mail delivery guy hadn't put a card through our door when he tried to deliver it (having said that I was within view of the door all day and no-one knocked...)
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    (Original post by Toxicated)
    Hi, I recently ordered a Shoe online from an online retailer called chemicaluk based in the United Kingdom. It's been 7 working days now and i'm wondering if it got lost through delivery.

    The company said they put it in the post on 03/05/12 and until now I still received nothing. They sent it by Royal Mail first class post without recorded delivery/tracking. I emailed them and they replied that if my shoe doesn't turn up after 22nd May 2012, I should email them back or call them and they will look into it. They also confirmed it was delivered to me on the 6th May but I have nothing from them atm.

    However I do suspect something. The address I gave them I put something like this:

    >Name<
    >Street<
    >Area<
    United Kingdom
    >Postcode<
    United Kingdom

    As you can see I repeated 'United Kingdom' twice on my 'to be delivered to' address. It was mean't to be Manchester after my Area. Will this effect my parcel being lost? Also is it my fault it's lost and will I get a refund or the same shoe sent out to me if it is really lost?

    Thanks, hope anyone can help as I really feel lost and sad atm Sorry for all the questions

    Toxicated~
    You bought 1 shoe?

    If you had the house number and post code everything else in the address is irrelevant. It wouldn't have affected your parcel being lost.

    Your first port of call should be your local post office sorting office to see if your parcel is there. If it was not recorded delivery they can't confirm it was delivered on 6th may, all they can say for sure is the dispatch date.

    As its just been bank holiday it could be just a little late.
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    (Original post by Shani)
    You bought 1 shoe?

    If you had the house number and post code everything else in the address is irrelevant. It wouldn't have affected your parcel being lost.

    Your first port of call should be your local post office sorting office to see if your parcel is there. If it was not recorded delivery they can't confirm it was delivered on 6th may, all they can say for sure is the dispatch date.

    As its just been bank holiday it could be just a little late.
    Hehe ops mean't to be 'a pair of shoes' xD thx for pointing that out

    And yeah, i'm going to pop around my local post office tomorrow. If it's really lost, do I get any sort of compensation on my half or is that my goods gone like that?
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    I believe that it is on the seller to prove it was delivered. How did you pay for it?
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    I buy shoe.
    I have no shoe.
    Where is shoe?
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    Wait, it was Royal Mail? Cause since when do they deliver on Sundays? :/
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    (Original post by Toxicated)
    Hehe ops mean't to be 'a pair of shoes' xD thx for pointing that out

    And yeah, i'm going to pop around my local post office tomorrow. If it's really lost, do I get any sort of compensation on my half or is that my goods gone like that?
    I wouldn't bother going to the post office yet, they will just say it's still within the time it could be delivered, and probably won't do anything without a card.

    7 days is not very long for post, it's probably best to wait until the 22nd like they said. I doubt it's lost, but if it is then as said above I think it's the sellers responsibility, not yours.

    This was posted from The Student Room's Android App on my MB526
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    (Original post by Shani)
    I believe that it is on the seller to prove it was delivered. How did you pay for it?
    (Original post by lrs_17)
    Wait, it was Royal Mail? Cause since when do they deliver on Sundays? :/
    Credit card, they confirmed the payment and yep, they said it should have arrived on 6th May. Weird, it's a Sunday too and I thought they won't deliver on Sundays.
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    best you can do is ring th company
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    i worked at royal mail at Christmas the people working there are AMAZING... from obscure addresses they can figure out where it is going...
    so dont worry about the address being wrong theyre clever... and if they dont know they have magic books of road names ness


    give it a bit longer... bank holidays mess stuff up..
    also... you havent got to the 22nd yet... the date they told you to contact them after... your local post office cant do anything... other than tell you if they tried to deliver it already... but they would have left a card if they had/ tried again...
    x
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    (Original post by Toxicated)
    Credit card, they confirmed the payment and yep, they said it should have arrived on 6th May. Weird, it's a Sunday too and I thought they won't deliver on Sundays.
    Yeah, I'm pretty sure they never do, write on the company's facebook wall?
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    (Original post by Toxicated)
    Credit card, they confirmed the payment and yep, they said it should have arrived on 6th May. Weird, it's a Sunday too and I thought they won't deliver on Sundays.
    Well then, if eventually (and personally I would give it a bit more time and pop to your sorting office) it doesnt turn up you could initiate a chargeback on your credit card. It is for the seller to prove delivery, and with no tracking ( and claiming royal mail deliver on a su day, which they definitely do not!) the cc company would refund you.
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    Yay you guys were right, the parcel came today this morning! Thanks for the advice+help people. I was thinking about visiting my local post office this morning too lol.

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Updated: May 12, 2012
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