[Add!ction]

Two things happened this week that got me thinking.

Firstly, I bought a subway and they charged me much more than they should have so I corrected them. It was fine, the girl apologised but my friend told me that she would be too embarrased to do the same, she would have let them charge her the wrong price.

Secondly, I ordered a pair of shoes from New Look and they sent me one size 5 and one size 6. I returned them to the store but the best they said they could do was reorder me another pair but I would still have to pay the £4 delivery cost. It took me quite some time to argue that the fault lay with them and have the delivery charge taken off.

So, my question is, how hard do you fight your case when they make it hard for you to do so? Has anyone else been in a similar situation? What happened?

[U4EA]

YOU GOTTA FIGHT! FOR YOUR RIGHT! TO...pay the right price for a Subway.

[nickss]

I fight to a certain extent, then if it gets to the point that the other person/party is incredibly ignorant and/or stupid I'll just give up.

Think what you did in both of the examples, in my opinion, was the right thing to do. Especially as it's Subway and New Look...not as if they can't afford £4..

[geetar]

I think you would do well to look at this famous speech about consumer rights:

"I have a dream that one day this nation will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident, that all shoppers are created equal."

I have a dream that one day on the white and yellow logo of Subway, the sons of sandwich artists and the sons of former sandwich consumers will be able to sit down together at the plastic table of brotherhood.

I have a dream that one day even New Look, a shop sweltering with the heat of injustice, sweltering with the heat of oppression, will be transformed into an oasis of freedom and correct sizing charts.

I have a dream that my four little children will one day live in a consumer paradise where they will not be judged by the cost of delivery to their registered shipping address but by the content of their wallets.

I have a dream today!"

[justmyopinions]

One time I handed the train ticket seller a £20 note and he gave me back £4 change when the ticket was £6... I walked away confused, then decided to go back into the line and, when finally being served again, told him I had been given the wrong change. He denied stealing my money, I even got him to check the cash register, which he said would be the only way to prove it, but to be honest checking a cash register shows nothing. I know I have him a £20 because my dad even told me afterward he'd given me three £20 notes. Anyway, I asked for his name but he only gave me his first name... We phoned up and complained but nothing be heard, but I did put a fight to the theaf.

[PinkMobilePhone]

I've argued for my rights many times before, (or at least brought it up - it hasn't always resulted in an argument) in situations similar to the ones you have described OP. Nothing embarrassing about it. Your friend is just a chicken.

[Greenlaner]

(Original post by Add!ction)
Firstly, I bought a subway and they charged me much more than they should have so I corrected them. It was fine, the girl apologised but my friend told me that she would be too embarrased to do the same, she would have let them charge her the wrong price.

Secondly, I ordered a pair of shoes from New Look and they sent me one size 5 and one size 6. I returned them to the store but the best they said they could do was reorder me another pair but I would still have to pay the £4 delivery cost. It took me quite some time to argue that the fault lay with them and have the delivery charge taken off.

[Mr Dangermouse]

Not very. I work illegal shifts every week.

[Megaross]

I don't fight, I calmly explain the situation and form a solution.
Trust me, from working in retail if you act like a cock they'll treat you like one, if someone likes you they'll do their best to help you. The amount of times someone has thrown a fit and I could have helped them but decided not to, too many to count.

Customers seem to think they're in control, the customer is never right, the customer doesn't know how to work the system.
"It's your job" do you really think £7.40 an hour is enough to indulge some tosser with a superiority complex? Couldn't care less about any customer except for the nice ones.

One exception, dealing with student finance, they won't help you whether you're nice or not, they're just *****, abuse them as much as possible (spent over 30 hours on the phone to them because the system doesn't work).