[megan205]

Need a bit of consumer advice... My mum spent £270 buying some clothes online which were delivered yesterday. Today she received an email promoting 25% off everything today and tomorrow for cardholders (which she is).

Obviously 25% of £270 is a lot of money so can she send the clothes back and basically buy them again to get the discount? Or maybe phone up the company and ask them to refund the difference?

Basically I want to know where she stands legally

Thanks!

[cl_steele]

i highly doubt theyd refund the difference ... nothing stopping her returning them and buying them again but with the discount applied i believe

[Dan1909]

She can ask, they're within their rights to say no, but some places will say yes to keep the customers happy.

[dongonaeatu]

thats what you call a par

[Reform]

(Original post by dongonaeatu)
thats what you call a par

Your moist, sn.

[dongonaeatu]

(Original post by Reform)
Your moist, sn.

You're*

[Reform]

(Original post by dongonaeatu)
You're*

Precisely what I mean. Moist.

[venenecinema]

(Original post by dongonaeatu)
thats what you call a par

That's.

[GdotL]

Buy it all over again with the discount then return the first lot when the discount is finished?

[dongonaeatu]

(Original post by venenecinema)
That's.

allow the hype, cuz.

[dongonaeatu]

(Original post by Reform)
Precisely what I mean. Moist.

wasteman

[Miracle Day]

What store

[maccy]

Quite often there is something on the receipt saying that if the price changes within 7-14 days they'll refund the difference?

Otherwise, you can easily just take them back and re buy them with the discount

[Rascacielos]

There's nothing stopping you returning them and buying them again, but you can't phone up and ask the company to refund the difference. The offer came after you bought the clothes.

[Hopple]

(Original post by megan205)
Need a bit of consumer advice... My mum spent £270 buying some clothes online which were delivered yesterday. Today she received an email promoting 25% off everything today and tomorrow for cardholders (which she is).

Obviously 25% of £270 is a lot of money so can she send the clothes back and basically buy them again to get the discount? Or maybe phone up the company and ask them to refund the difference?

Basically I want to know where she stands legally

Thanks!

You'll have to look at their refunds policy, they'll probably require a legitimate reason for returning the stuff - looked different in person (so you can't buy the same stuff without getting them suspicious), was the wrong size (so you can't buy the same stuff without getting them suspicious), the person you were buying it for didn't like it (so you can't buy the same stuff without getting them suspicious). The onyl one that might wash is you returned them but then you thought of someone else who'd like them. I'm assuming that your mum wants to stay on good terms with the company as she is some sort of member, else all she needs to do is return the stuff then buy it again and run off.

[jacketpotato]

When you order stuff online, you have an automatic right to return the goods for a refund within 7 days under the Distance Selling Regulations. She will probably have the same right under the company's refunds policy as well.

She could absolutely order new clothes with the discount and return the ones she has for a refund.