send the buyer a photo/scan of your receipt from the Post Office when you sent it. It'll show the tracking number as well as the house number and post code that you sent it to.
(Original post by Mega Nerd)
"there was no card put through my door to say that they have tried to deliver anything the only proof that i have is what message you have sent to me it was Tuesday or Wednesday last week that i went to post office but with the parcel number i have from yourself they say its not at post office" - message from the buyer.
I don't understand how the parcel cannot be at the post office when the tracking information says it is, unless the buyer is going to the wrong post office? :/
also send a screenshot of the Royal Mail tracking page, which, if I remember rightly, displays the tracking number alongside its current status. It may show which delivery office its at, but you'll know better than me.
If you wanted, you could call Royal Mail, and they'll put you through to the delivery office and you can ask them yourself. It's hard to find details of delivery offices online (if, in the very minimal chance it was where I work, I'd have a look), so that's the best way of finding it. They should check if it's in the locker room still.
It's surprising how many people do get the offices wrong. Someone asked me today if I was 'based in the Office on the High Street'. I said there isn't one there, and her response was, 'I posted a letter there yesterday'.
Royal Mail's figures for lost mail is very small. I imagine though that any increase is down a lot to ebay buyers trying to rip people off.
Last edited by PJ991; 07-06-2012 at 20:39.
buyer seller is lying? I don't really know much about all of this...wouldn't the tracker say is the buyer has got the item from the post office?
(Original post by silverbolt)
This - a seller is extremely vulnerable in this market becuase ebay and paypal dont give a damn, they are automatically biased towards the buyer and the seller whether a business or personal is stuffed. anyone can scam someone and claim the money back off paypal.
Plus getting charged three different times is a bloody rip off
OP your buyer could very well be lying through his teeth. - Paid for item - got item - said he didnt get it - grab refund - free item
Last edited by Mega Nerd; 08-06-2012 at 17:01.
Reason: Buyer not seller! Oops!