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Refusal to return deposit

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    We are currently having trouble getting our deposit back from a student letting agency due to claims that we have damaged the fire alarm in the house. I'm pretty sure that the fire alarm was damaged when we moved in and that this is stated on the inventory, but we don't have a copy. It was a stupid oversight on our part, but we requested to see the original inventory and they are claiming that they cannot legally show it to us. Are they allowed to do this? And if so, can they justify a claim that we damaged the fire alarm without showing us the original inventory?
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    Of course you can see your own inventory, you will have signed it so clearly you should be provided with a copy.
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    (Original post by chrisbontnewydd)
    We are currently having trouble getting our deposit back from a student letting agency due to claims that we have damaged the fire alarm in the house. I'm pretty sure that the fire alarm was damaged when we moved in and that this is stated on the inventory, but we don't have a copy. It was a stupid oversight on our part, but we requested to see the original inventory and they are claiming that they cannot legally show it to us. Are they allowed to do this? And if so, can they justify a claim that we damaged the fire alarm without showing us the original inventory?
    You need to write them a letter demanding a copy of the inventory and send it recorded delivery, keep the receipt, so they can't subsequently claim they never got the letter. Give them 7 days in the letter to turn it round.

    If you don't get it, or any sort of reply, you have excellent grounds to begin a small claim against them.

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Updated: June 13, 2012
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