[fnm]

Hi guys-sorry for posting here, but thought it was worth a shot.

Just sold something for the first time on ebay-my account is attached to paypal etc. On the selling tab for the item all the icons are greyed out (understandably) and next to it it says 'send payment details'. So basically I need to send an invoice with my pp address right? Does this mean the buyer wasn't able to pay instantly?

Bit confused-any help appreciated, cheers

[Illusionary]

(Original post by fnm)
Hi guys-sorry for posting here, but thought it was worth a shot.

Just sold something for the first time on ebay-my account is attached to paypal etc. On the selling tab for the item all the icons are greyed out (understandably) and next to it it says 'send payment details'. So basically I need to send an invoice with my pp address right? Does this mean the buyer wasn't able to pay instantly?

Bit confused-any help appreciated, cheers

There's no need to send anything; they should already have the option to make payment. If you've not been paid in a couple of days then drop them a reminder message.

[fnm]

(Original post by Illusionary)
There's no need to send anything; they'll already have the option to make payment. If you've not been paid in a couple of days then drop them a reminder message.

Thanks for the help! Wasn't sure if the buyer was now waiting on me so he/she could pay. Wait and see now I guess

[Illusionary]

(Original post by fnm)
Thanks for the help! Wasn't sure if the buyer was now waiting on me so he/she could pay. Wait and see now I guess

You can use an invoice as a prompt, but otherwise you'd usually only need it if you wanted to change something/add a discount (e.g., for combined postage).

[fnm]

(Original post by Illusionary)
You can use an invoice as a prompt, but otherwise you'd usually only need it if you wanted to change something/add a discount (e.g., for combined postage).

Ah, ok, thank you! So if I did do a prompt it can be basic like congrats with my email to pay?

I take it I don't need to 'do' anything paypal-wise then as in request money?

Thanks for the help, really appreciate it

[Illusionary]

(Original post by fnm)
Ah, ok, thank you! So if I did do a prompt it can be basic like congrats with my email to pay?

I take it I don't need to 'do' anything paypal-wise then as in request money?

Thanks for the help, really appreciate it

Yep, assuming that your PayPal account is all set up and linked to your eBay account.

You might like to read this page for some background, though it doesn't directly answer your original question: http://pages.ebay.com/help/pay/quest...r-invoice.html

[fnm]

(Original post by Illusionary)
Yep, assuming that your PayPal account is all set up and linked to your eBay account.

You might like to read this page for some background, though it doesn't directly answer your original question: http://pages.ebay.com/help/pay/quest...r-invoice.html

That's great. Yeah I've done a lot of buying but only recently needed to sell something. There's no way I can see the email that ebay sent to the seller then? Or is it just assuming it's always done? (I know some of these qs may be really stupid but you've been amazing help so far ha).

Fantastic, I'll bookmark that

[Illusionary]

(Original post by fnm)
That's great. Yeah I've done a lot of buying but only recently needed to sell something. There's no way I can see the email that ebay sent to the seller then? Or is it just assuming it's always done? (I know some of these qs may be really stupid but you've been amazing help so far ha).

Fantastic, I'll bookmark that

Nah, you can't see that email but it'll always be sent out - and in any case, any even vaguely experienced buyer should know that they have time pay, and how to do so. Especially if this was an auction rather than "buy it now" a delay in payment is quite usual.

[fnm]

(Original post by Illusionary)
Nah, you can't see that email but it'll always be sent out - and in any case, any even vaguely experienced buyer should know that they have time pay, and how to do so. Especially if this was an auction rather than "buy it now" a delay in payment is quite usual.

That's fantastic. Really, really appreciate your help. I'll rep you more when possible. Hopefully will all go smoothly! Thanks

[fnm]

(Original post by Illusionary)
x

So I received the money(and had the fee taken off it) now just to send it
So that money in my account is now my paypal funds right? I can leave it in there, I assume if I buy anything else on ebay those will be used up??
Thanks so much.

[Illusionary]

(Original post by fnm)
So I received the money(and had the fee taken off it) now just to send it
So that money in my account is now my paypal funds right? I can leave it in there, I assume if I buy anything else on ebay those will be used up??
Thanks so much.

Yep, you should have the option to use that money in a future purchase.

[fnm]

(Original post by Illusionary)
Yep, you should have the option to use that money in a future purchase.

So I sent it recorded signed for a week ago but it's still being processed, buyer isn't too happy (fair enough)

If I want to refund him via paypal, do I need to add extra funds? Because at the moment I only have the funds I received minus the amount pp charges?

Sorry for all these questions.

[Illusionary]

(Original post by fnm)
So I sent it recorded signed for a week ago but it's still being processed, buyer isn't too happy (fair enough)

If I want to refund him via paypal, do I need to add extra funds? Because at the moment I only have the funds I received minus the amount pp charges?

Sorry for all these questions.

If you give a refund, the associated PayPal fees are credited back to you.

[fnm]

(Original post by Illusionary)
If you give a refund, the associated PayPal fees are credited back to you.

But if I've used some of the fees in the mean time are the rest taken from my bank

Thanks for the reply

[Illusionary]

(Original post by fnm)
But if I've used some of the fees in the mean time are the rest taken from my bank

Thanks for the reply

If your bank account is linked, yep

[fnm]

(Original post by Illusionary)
If your bank account is linked, yep

EDIT: sorted haha. realised I hadn't payed my final fee. did a one time payment, hopefully that worked can i get this money refunded if i refund the seller?

[Illusionary]

The eBay fee? Yes, but you'll need to request through eBay that the buyer confirms that the transaction was cancelled.

[fnm]

(Original post by Illusionary)
The eBay fee? Yes, but you'll need to request through eBay that the buyer confirms that the transaction was cancelled.

thanks-so i need to go to the resolution centre after i refund and begin the cancelling process to do that?

or after the refund is rep left like a usual transaction?

sorry i can't leave more rep

[Illusionary]

(Original post by fnm)
thanks-so i need to go to the resolution centre after i refund and begin the cancelling process to do that?

or after the refund is rep left like a usual transaction?

sorry i can't leave more rep

This should explain for you: http://pages.ebay.co.uk/help/sell/ca...n-process.html