I was a cold caller caller when I got bored last summer, and did an apprenticeship in ''customer service''.
(Original post by Luxray)
I finally managed to get a part-time job, yesterday was my first day and it didn't go too bad. It's may not be very ethical but I really could do with some experience and money over the summer. The manager hasn't actually got me to fill any paperwork like a contract or anything to say when I was being paid which I thought was odd.
Anyway some people are actually quite nice about it when you ring but obviously about 95% either put the phone down quickly or get pissed off (understandably). I feel a bit on edge because I have to meet targets which seem near impossible to achieve.
Anyone else here had experience with being a cold caller? Got any advice?
My job was all about cold calling and getting people to do surveys. It was quite boring and tiring.... But it was the other 16-18 year olds which I worked with and the managers which made it a fun job! plus, as I like to be annoying, it gave me the chance to annoy strangers all over the UK!
The first day I got on the phones, I was quite nervous. There was a little script which gave you an idea what to say. I remember all the profanity that wa sthrown at me on the first day which was funny but also, profanity and other things were said to me during my time doing this job.
The people who rude to me on the phones, I would put them in the call back system on purpose there was this one number which was really weird! when it would answer, it used to play the song: you should let me love you by mario. So, I put a note on the call back list saying jam to this tune :P and all my buddies were calling this number when tehy were bored. I remember I had a gay guy trying to pick me up! he was like: can I have your number? and I said: you do know Im a guy? and he was like yeah, but I really want your number or email and be freinds and maybe much more I was like sorry, but its against the rules and shut down the phone.... I also discovered that the UK has alot of moody people for example, when one guy told me he was obtaining his pilot license, I was like oh wow, I want to be a pilot. And he was like okay..... there was also a guy who told me: do you knw what is on tv now?! and I was like: uhhh wimbledon? and he was like, exactly! and put the phone down on my face... oh, there was another guy who told me: whats the company and number ur calling from! Im want to sue you! blah blah blah! and he said get your manager! so I said okay (in an annoying way ) and my manager said just disconnect the call
But tehre are also really nice people and you could learn sooo much interesting things! for example, there was this really nice 90 year old women who I enjoyed speaking to. She said she used to be a P.E. teacher and that she was hoping to live up to a 100 there was also a women who gave me some of her family history and said that some of her ancestors were colonist and that they mixed with pakistani women during the colonial peroid and that she had pakistani blood, but did not look pakistani etc...
So for writing sooo muchh!!!
But anyways, I think it will be enjoyable if you have the right collegues who make the job into a laugh and great managers! also, having an annoying side to you will be helpful as just think to yourself, your being paid to be annoying really get people to stay on the phones by having an outgoing personality and building rapport (there was this one girl who was speaking to an 80 year old man for 30 minutes! he wouldn't get off the phone and was just talking about himself, his life etc...) and remember, the don't know you and you don't know them, so, don't be afraid or whatever....
Hope I helped!
P.S. tell them that they will not be contacted again once they have completed the questions and get a voucher or whatever....
Last edited by cool pilot dude; 26-06-2012 at 08:58.