Candidates may cancel or reschedule their test, without charge, up to one clear day before their scheduled test date. A clear day does not include the day of the reschedule or the day of the test; for example for a test on a Friday, the last chance to make any changes would be midnight on the preceding Wednesday. Where a candidate cancels their test within these deadlines they will receive a credit/debit card refund.
If the candidate cancels or reschedules later than this, the appointment will count as a 'no-show'. In this case a candidate wishing to reschedule their test would be required to pay a further fee for the rescheduled test. A candidate cancelling their test and not meeting the deadline would not receive a refund.
If you miss your test for any reason and have not rescheduled in time, you will have to book another test at your own expense. This applies in cases of illness, family emergency, accident, arrest, transport problems and security alert as well as forgetfulness and lateness. It also applies to those who arrive at the test centre with inadequate or invalid identification