I know, I've had numerous people try to scam me e.g saying they didn't receive the item, so I went detective / retrieved their email and added them on a random facebook I made, then saw them bloody wearing it. Complained to paypal and got the money back mind. That's what's made me wary.
(Original post by TheCount.)
They said they will return and they've sent pictures of the broken vase but this doesn't mean skwat. They could have broken it accidentally and now trying to cut their losses.
Anyhow, I would hold off from giving them a refund to be honest, did they directly say why it's taken them 2 weeks to contact you?
Basically, they have 45 days to open a case which would have to resolve together. I would try to talk it out of them and ask why it's taken 2 weeks etc, if they carry on and open a case demanding a refund, offer a partial refund instead and see what they say. But for now don't give anything. And of course if they have already left positive feedback then you don't have to, plus they'd be lying clearly but I'm pretty sure they haven't judging by the replies you've made.
Last edited by Glow in the dark; 25-07-2012 at 02:52.