[TheCount.]

Quick background info: I sold a glass vase on Ebay. Sent by courier which insured the item for loss but not damage. It arrived and was signed for. Two weeks later I am told that the vase was broken in transit and the buyer wants a refund.

Am I obliged to give a refund? Why did it take two weeks to look at the item?

[TheCount.]

(Original post by cfizzle)
http://reviews.ebay.co.uk/When-Items...00000003212587 This might help. As for the 2 weeks thing, you never know, someone could have accepted it on their behalf whilst they were on holiday

Person who signed the package is the person who wrote the email.

[Glow in the dark]

Two weeks later? I'd be suspicious. Ask them why it's taken them 2 weeks for them to get into contact firstly.

Have they opened a case? Are they wanting to return the item to you then you give them the refund, or just a straight refund?

[DorianGrayism]

I am not sure. I suspect that Ebay will come on the side of the customer because if falls within the window when they can complain and Ebay are terrible with the sellers.

On the other hand, they have signed for it and they are meant to check if it is broken or not on arrival and 2 weeks is a long time.


I would check with Ebay. They have 24 hours lines.

[TheCount.]

(Original post by Glow in the dark)
Two weeks later? I'd be suspicious. Ask them why it's taken them 2 weeks for them to get into contact firstly.

Have they opened a case? Are they wanting to return the item to you then you give them the refund, or just a straight refund?

They said they will return and they've sent pictures of the broken vase but this doesn't mean skwat. They could have broken it accidentally and now trying to cut their losses.

[Glow in the dark]

(Original post by TheCount.)
They said they will return and they've sent pictures of the broken vase but this doesn't mean skwat. They could have broken it accidentally and now trying to cut their losses.

I know, I've had numerous people try to scam me e.g saying they didn't receive the item, so I went detective / retrieved their email and added them on a random facebook I made, then saw them bloody wearing it. Complained to paypal and got the money back mind. That's what's made me wary.

Anyhow, I would hold off from giving them a refund to be honest, did they directly say why it's taken them 2 weeks to contact you?


Basically, they have 45 days to open a case which would have to resolve together. I would try to talk it out of them and ask why it's taken 2 weeks etc, if they carry on and open a case demanding a refund, offer a partial refund instead and see what they say. But for now don't give anything. And of course if they have already left positive feedback then you don't have to, plus they'd be lying clearly but I'm pretty sure they haven't judging by the replies you've made.

[TheCount.]

If I had to give a refund, would I have to refund the full amount i.e. price paid for the item and the delivery cost?

[cl_steele]

(Original post by TheCount.)
Quick background info: I sold a glass vase on Ebay. Sent by courier which insured the item for loss but not damage. It arrived and was signed for. Two weeks later I am told that the vase was broken in transit and the buyer wants a refund.

Am I obliged to give a refund? Why did it take two weeks to look at the item?

Interesting question, generally speaking i believe youre liable if the item is broken in transit especially if you didnt have it insured although since the buyer took so long to get back to you id be rather suspicious...

[cl_steele]

(Original post by TheCount.)
If I had to give a refund, would I have to refund the full amount i.e. price paid for the item and the delivery cost?

If you did refund him you would be liable for P&P charges rendered as well im afriad.