Unfortunately my father passed away very recently and it was entirely unexpected.

I'm about to go into my 3rd year of university and the impact on my household income will most likely have an effect on my student finance.

I know my first port of call is to ring them directly, however the last time I rang I was merely told the systems were down so they were unable to help. Before I phone again I was wondering if anyone could tell me anything about how Student Finance will handle this situation.

My student loan was never means tested previously however I will most likely need my application to be supported now based on my mother's income. I am wondering if anybody knows whether they will take purely my mum's salary into account or whether they will need to know about things like pensions and life insurance. These things are still in the process of being sorted so I'm not entirely sure what our overall financial situation will be like next year just yet.

I'd appreciate any help that can be given here. Thank you.