To return or not to return?
Questions and advice about everyday life, from post office opening times to eBay queries or what to buy your loved one for their birthday.
| Announcements | Posted on | |
|---|---|---|
| TSR launches Learn Together! - Our new subscription to help improve your learning | 16-05-2013 | |
-
- Reputation:
- Thread Starter
- TSR Royalty
To return or not to return?Bought some sandals 1 month ago at Topshop.
They broke yesterday (strap came completely off the shoe).. I am annoyed.
Obviously worn them a few times (and they look like they've been worn), but I've had them for a month I haven't exactly been running marathons in them.
Still got the receipt so can I return them as faulty? Or should I just leave it? Made the critical mistake of expecting something from Topshop to last more than a month..
x -
- Reputation:
- Overlord in Training
- Location: Provence
Re: To return or not to return?Hey.
I've recently had a similar returns issue with Topshop. At first the sales assistant was really rude and point blank refused to do anything as I had worn the dress that I was trying to return. I then rightly stated that that the damage on the dress wasn't usual wear and tear (a load of the stitching was coming undone) and that it was faulty. You could say this too, as even though Topshop shoes aren't the best, they obviously should be expected to last more then a couple of wears over a course of a month.
As I was getting nowhere with the sales assistant, I asked to speak to the manager who immeadiatly gave me a refund and a voucher as compensation. Win. -
- Reputation:
- Vengeful, Imperial Overlord of The Student Room
- Location: Ravenclaw Common Room
- Posts: 4,221
Re: To return or not to return?Yes, you should. I think you have a legal right to return faulty goods too... Threaten the law and they should give in(Original post by Bubbles*de*Milo)
Bought some sandals 1 month ago at Topshop.
They broke yesterday (strap came completely off the shoe).. I am annoyed.
Obviously worn them a few times (and they look like they've been worn), but I've had them for a month I haven't exactly been running marathons in them.
Still got the receipt so can I return them as faulty? Or should I just leave it? Made the critical mistake of expecting something from Topshop to last more than a month..
x
-
- Reputation:
- Thread Starter
- TSR Royalty
Re: To return or not to return?(Original post by wilko1991)
Is topshop fairly cheap or not? I don't really know. But if they cost less than say £30 you shouldn't take them back/not really worth the bother. If more than £30 I think you should take them back.
They were in the sale, so not much.
Tbh it's more the principle than anything else. Only wore em 4/5 times. -
- Reputation:
- PS Helper
- TSR Royalty
- Location: Alone up on the hills and snow
Re: To return or not to return?I think it's reasonable to expect a shoe to last more than a month and would argue that they aren't fit for purpose. However, seeing as it's not much money, I wouldn't personally bother with a special trip just to return them.
-
- Reputation:
- Overlord in Training
- Posts: 2,569
Re: To return or not to return?Sale of Goods act - must be fit for purpose therefore you're entitled to a refund.(Original post by Bubbles*de*Milo)
Bought some sandals 1 month ago at Topshop.
They broke yesterday (strap came completely off the shoe).. I am annoyed.
Obviously worn them a few times (and they look like they've been worn), but I've had them for a month I haven't exactly been running marathons in them.
Still got the receipt so can I return them as faulty? Or should I just leave it? Made the critical mistake of expecting something from Topshop to last more than a month..
x
I bought a bag from Sports Direct, broke within a month, took it back. Initially they refused to cough up but like someone else has already said, threaten the law and you'll get your money back
-
- Reputation:
- Peer Of The TSR Realm
- Posts: 1,680
Re: To return or not to return?What if they are exactly £30?(Original post by wilko1991)
Is topshop fairly cheap or not? I don't really know. But if they cost less than say £30 you shouldn't take them back/not really worth the bother. If more than £30 I think you should take them back.
-
- Reputation:
- Overlord in Training
- Posts: 2,700
Re: To return or not to return?Yes, take them back.
I bought a top at River Island 3 weeks ago, lost the receipt but took it back anyway and they gave me a voucher for the price it currently was £15.
I dont know what TopShop is like, but go back and speak to a manager. Most managers dont want customers emilaing customer service, because i would gurantee 90% customer service would have a go at them if you complained them not refunding- as long as you look genuine then they should do it even just out of goodwill.
This is assuming it has a topshop label- if it is one of their concessions you are going to need proof of purchase otherwise you could have bought it anywhere. -
- Reputation:
- Overlord in Training
- Posts: 2,700
Re: To return or not to return?Maybe, but even so, this debate comes up an awful lot in life- the customer still needs proof of purchase- whether it be a receipt or a bank statement. You are not entitled to anything without. Though most places will do it out of goodwill.(Original post by wibletg)
Sale of Goods act - must be fit for purpose therefore you're entitled to a refund.
I bought a bag from Sports Direct, broke within a month, took it back. Initially they refused to cough up but like someone else has already said, threaten the law and you'll get your money back
-
- Reputation:
- Overlord in Training
- Posts: 2,700
Re: To return or not to return?that is only for general refunds.(Original post by katehlouise)
Shops usually have a set amount of days where you can return an item though. It's usually 28 days, so you might not be able to. Also, some shops won't refund sale items.
If it is fault it is a different matter and you have a 'reasonable' amount of time to return.
Sadly, that is where the dispute lies on what is a reasonable amount of time. -
- Reputation:
- TSR Demigod
- Location: Northamptonshire
- Posts: 6,246
Re: To return or not to return?I think Topshop are usually quite good with returns and customer service in general - at least in my experience. I saw a woman take back a jacket that she had bought a couple of months previously, and had been worn but the buttons were all falling/coming apart, so they refunded her for it. If you're going to do it, be polite. Don't go all in guns-a-blazing like some people.
-
- Reputation:
- Exalted and Worshipped Member
- Location: Manchester
- Posts: 1,306
Re: To return or not to return?I work in retail. If a customer returns something faulty that they've used then we aren't allowed to give a refund.
However if you kick up a fuss and ask to the speak to the manager then he'll give you anything you want (within reason
)
Rule number 1 of customer service = Be an absolute suck up to keep the customer coming back again and again. -
- Reputation:
- Overlord in Training
- Posts: 2,700
Re: To return or not to return?well if they have proof of purchase and its faulty, you HAVE to give a refund if its within a reasonable amount of time.(Original post by Billton)
I work in retail. If a customer returns something faulty that they've used then we aren't allowed to give a refund.
However if you kick up a fuss and ask to the speak to the manager then he'll give you anything you want (within reason )
Rule number 1 of customer service = Be an absolute suck up to keep the customer coming back again and again. -
- Reputation:
- Exalted and Worshipped Member
- Location: Manchester
- Posts: 1,306
Re: To return or not to return?A reasonable amount of time depends on the shop. Where I work, it's 2 weeks. George at Asda is 100 days. Most high street clothes stores are 28 days unworn.(Original post by pinkangelgirl)
well if they have proof of purchase and its faulty, you HAVE to give a refund if its within a reasonable amount of time.
If you return some shoes after a month because they're broke, as a standard they will probably say "Tough, you've worn them, there's no proof to say they were badly made" but if you kick up a fuss and ask for an MOD, then they'll 99% likely apologise for their colleague's mistake, and offer you a full refund and a voucher to compensate.
Customer service is a nightmare -
- Reputation:
- Exalted Member
- Posts: 261
Re: To return or not to return?Yeah, such a nightmare giving the customer something they're legally entitled to. A pair of shoes that fall apart after a month are faulty, unless the shop can prove the customer sabotaged them themselves. A shop probably will say "tough", but that's because they're trying it on, not because they have any legal right to refuse the refund/replacement. Faulty items do not have a limit on when you can return them.(Original post by Billton)
A reasonable amount of time depends on the shop. Where I work, it's 2 weeks. George at Asda is 100 days. Most high street clothes stores are 28 days unworn.
If you return some shoes after a month because they're broke, as a standard they will probably say "Tough, you've worn them, there's no proof to say they were badly made" but if you kick up a fuss and ask for an MOD, then they'll 99% likely apologise for their colleague's mistake, and offer you a full refund and a voucher to compensate.
Customer service is a nightmare
From the fact you mentioned "28 days unworn", it's pretty clear you've confused faulty item returns with "I changed my mind" returns, which are a completely different thing.
Customer service is horrendous for myriad reasons, but giving refunds on faulty items is not one of them, and if you think it is then you're certainly in the wrong job.Last edited by JoannaMilano; 03-08-2012 at 12:17.
)
