[Ash Pearson]

Hi guys,

Hope you're well.

I'm from Oz and recently went to a job interview (education/community services) where I was told that I would've got the position had I answered the question right about dealing with difficult customers - was so frustrating! :\

Anyway I'm on the look out now for good examples of how people have dealt with difficult customers. My answer was phone based rather than face-to-face which is probably why it wasn't accepted. Fair enough

Cheers and thanks!

xox

[UPPSY]

make it up there is no way of checking it out anyway.

[Psyclops]

Stay calm, listen to what the customer is saying, be polite and, if it's really getting out of hand, ask your supervisor for advice... Not sure if that's the right answer but it's how I've dealt with difficult customers in the past.

Good luck!

[Ash Pearson]

Thanks dude, appreciate the post and have positive repped ya Yeah my friends reckon you've gotta say things like you 'understand where they're coming from' and say that you'd like to help them achieve their goals. Such a variable question though! Grr x

[Negotiator]

Tell the customer to **** off

[Jack93o]

so you're asking us to help you lie?

[Runninground]

I remember when I had an xmas job, some guy came in and was having a right old moan because he ordered something online and it didn't come on the day expected. It was a national business, so obviously the store has nothing to do with online orders (unless its a reservation). He wanted to have the product from the store because it didn't come through delivery. Eventually it got through to him that the shop wasn't involved with the online orders. The dippy management team decided to give him the products anyway.

[kunoichi]

(Original post by Negotiator)
Tell the customer to **** off

If only

I could yell that at so many customers

[BBQDice]

Well I had someone threaten to assault me the other day because I didn't have the cable he wanted. I chucked him out.