Haven't heard back from Student Finance

So I have the same problem .On my online application says

"We have all the information that we need to progress your application - you don't need to send us anything."

But I've been waiting for ages and nothing happens.I rang them twice and all I heard is :We are processing,you need to wait.
I havent even received any entitlement mail and I don't know where I stand. My uni is starting in two weeks and I don't have much money.



Posted from TSR Mobile

I have to say I'm a bit worried and somewhat cross.

I made my application on the 17th July. Didn't hear anything so I rang SFE on the 28th August to find out that my application had been "hanging" in the system with some sort of ID error on their part. So my application had been sitting there. doing nothing and presumably would have stayed like that unless I had rung them. The lady apologised and said I would be assessed within 5-7 working days. So yesterday I rang back and found out that it would take up to 20 working days for it to be assessed.

It mean that it might not get sorted out by the beginning of term on the 23rd September. I'm trying not to get worried about it but I can see this dragging on.

Hi guys I have the same problem and still have where it says we have everything we need etc. phoned them up, and for once the guy I was talking to was very helpful, I asked him what the issue was etc. and was worried he told me to hold for 2 minutes then told me that I have to send in evidence that my mother is a single parent which I've just sent today, and that was what was causing the delay if you have a similar issue message me I'll be glad to help, if it's not the case I STRONGLY urge you to contact them and ask why your application isn't being processed
Their number is 0845 300 5090 HOWEVER since it's an 0845 number it'll charge you, I've found the number that will be billed like a normal landline number and here it is 0141 243 3600 once again strongly urge you folks, and anyone else to just ring them up with the 0141 number and ask them why your application is the same, I'm screwed untill this is all solved with the evidence being processed but hey guess It's time to empty my savers xd ! good luck guys and please contact me I'll try to help you!

in the same situation as well. Its so frustrating because I called them for a completely different reason today only to find out that they wont accept my mum's payslip as an alternative to the p60 even though we spoke to them on the phone and they said it was fine and this was back in July!! but I hope you get your money in time. It seems like everything is dragging.