Adjustment 2014 - FAQ

i know right, ucas are blaming the university, yet the university are blaming ucas. I feel like i can't relax until it's sorted. I've been waiting since results day and each time i've rang, they've said to wait until the next morning, so i honestly don't think it'll be sorted in two days.

It does take ages but it will come through! I really thought my verbal offer would be taken away but the calls are recorded and they can't do that. It took from results day until this morning for me. Don't give up on ringing them, there are 60 people working the phones and you might get a more helpful person when you try again

It does take ages but it will come through! I really thought my verbal offer would be taken away but the calls are recorded and they can't do that. It took from results day until this morning for me. Don't give up on ringing them, there are 60 people working the phones and you might get a more helpful person when you try again

I'm exactly the same! My mind cannot rest until my accommodation is sorted! As if the stress of results day wasn't enough!

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Should I adjust to Herts from Southampton?

For what course?


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Adult nursing

Once you've got an unconditional offer for your firm, can you call up the uni and ask to release you??? Would I automatically go through clearing??

Once you've got an unconditional offer for your firm, can you call up the uni and ask to release you??? Would I automatically go through clearing??

My experience through adjustment for Durham:

Friday: Day after results day, already held an offer for biomedical sciences at Newcastle but decided to try go for Durham for MPharm, because why the hell not. Ring them up on their adjustment/clearing hotline and was told by the advisor to send an email to the pharmacy department. Composed the email making sure all essential details were included (Name, UCAS ID, programme code, etc), along with two paragraphs as to why I wanted to shift to pharmacy and a little about myself. Also included a transcript of my results just in case. Honestly did not think twice about it since I convinced myself I wouldn't get the offer, 30 minutes later get an email saying they have received it and it was forwarded to the pharmacy department. 1 hour later I get a email saying I've been given a recommendation for an offer, completely gob smacked and thrown off guard. After composing myself and having my parents congratulate me I realise that I was given the clearing instructions, ring them up and the helpful advisor sorted everything out instantly. I was told my UCAS will update after 5pm, although she did say if it doesn't then I should send them an email and call them back on Monday to get everything sorted out. UCAS track did not update on Friday night.

Saturday: Wake up and still nothing, slightly worried although at this point I already had a written and verbal offer. Send them an email explaining the situation whilst still making sure all the details needed are included to make the process smoother; I'm not sure how admissions teams work but I'd like to think having all the necessary information will get your application through a lot faster - time is essential during this period!

Sunday: Slightly tense and still worried, only natural since nothing is changing and I only have two more days of adjustment!

Monday: Overslept and forgot to ring them at half 9, the admissions team however sent me two emails confirming my place and further instructions around 10ish. At this point I was really grateful since I thought they wouldn't make the effort to get me on track with my offer, was really surprised! After a chain of emails I was told to produce certifications for my results (didn't do standard A-Levels), my college doesn't send them out until the start of September for some odd reason. Explained this to the senior admissions manager and she reassured me my place is still on hold and offered me advice to ring my college for them to forward confirmation. Rang my college and they promptly forwarded all the necessary details. A few hours later still no change on UCAS track, not as worried as before but still wanted to make sure everything was 100% ok, rang them up and they said everything was going ahead and it could take some time. I rang UCAS adjustment department afterwards and they confirmed that Durham had forwarded everything and was waiting on my AS12 reply to give the go ahead. An hour later I get an email from the AS12 address stating to reply to it, essentially giving my permission to decline my unconditional offer with Newcastle and accept Durham. I finish up the final part of the series of email chains by replying and getting an automated response saying it has went through. Another hour later UCAS track has updated congratulating me on my offer through adjustment. At this point I make myself a cuppa and watch some Simpsons to reward myself.

Sorry for the whole life story post, thought it'd be useful for people going through the process now or in the future. I may have gotten very lucky with the whole process, although Durham's pharmacy course is still relatively new and so it may of not had too many applicants. I can't stress enough how important it is to make sure your emails have all the necessary details included and you're straight to the point, if things aren't still going your way make sure to phone up and keep at it! The whole adjustment process with Durham has been for me on the most part a painless experience, if anything they were more on top of things than I was admittedly. I was really discouraged to even try since I read former experiences about adjustment/clearing on the forums and in a thread I made earlier in the year, however this was a pleasant surprise and I encourage people to give their luck a shot and see what places they can land.

Best of luck everyone and I hope your experience is smooth and painless as mine was and if not keep pestering them!

I agree. Durham were very efficient at processing my application. I spoke to the pharmacy admissions people on the phone and they were very enthusiastic and true to their word.

My experience through adjustment for Durham:

Friday: Day after results day, already held an offer for biomedical sciences at Newcastle but decided to try go for Durham for MPharm, because why the hell not. Ring them up on their adjustment/clearing hotline and was told by the advisor to send an email to the pharmacy department. Composed the email making sure all essential details were included (Name, UCAS ID, programme code, etc), along with two paragraphs as to why I wanted to shift to pharmacy and a little about myself. Also included a transcript of my results just in case. Honestly did not think twice about it since I convinced myself I wouldn't get the offer, 30 minutes later get an email saying they have received it and it was forwarded to the pharmacy department. 1 hour later I get a email saying I've been given a recommendation for an offer, completely gob smacked and thrown off guard. After composing myself and having my parents congratulate me I realise that I was given the clearing instructions, ring them up and the helpful advisor sorted everything out instantly. I was told my UCAS will update after 5pm, although she did say if it doesn't then I should send them an email and call them back on Monday to get everything sorted out. UCAS track did not update on Friday night.

Saturday: Wake up and still nothing, slightly worried although at this point I already had a written and verbal offer. Send them an email explaining the situation whilst still making sure all the details needed are included to make the process smoother; I'm not sure how admissions teams work but I'd like to think having all the necessary information will get your application through a lot faster - time is essential during this period!

Sunday: Slightly tense and still worried, only natural since nothing is changing and I only have two more days of adjustment!

Monday: Overslept and forgot to ring them at half 9, the admissions team however sent me two emails confirming my place and further instructions around 10ish. At this point I was really grateful since I thought they wouldn't make the effort to get me on track with my offer, was really surprised! After a chain of emails I was told to produce certifications for my results (didn't do standard A-Levels), my college doesn't send them out until the start of September for some odd reason. Explained this to the senior admissions manager and she reassured me my place is still on hold and offered me advice to ring my college for them to forward confirmation. Rang my college and they promptly forwarded all the necessary details. A few hours later still no change on UCAS track, not as worried as before but still wanted to make sure everything was 100% ok, rang them up and they said everything was going ahead and it could take some time. I rang UCAS adjustment department afterwards and they confirmed that Durham had forwarded everything and was waiting on my AS12 reply to give the go ahead. An hour later I get an email from the AS12 address stating to reply to it, essentially giving my permission to decline my unconditional offer with Newcastle and accept Durham. I finish up the final part of the series of email chains by replying and getting an automated response saying it has went through. Another hour later UCAS track has updated congratulating me on my offer through adjustment. At this point I make myself a cuppa and watch some Simpsons to reward myself.

Sorry for the whole life story post, thought it'd be useful for people going through the process now or in the future. I may have gotten very lucky with the whole process, although Durham's pharmacy course is still relatively new and so it may of not had too many applicants. I can't stress enough how important it is to make sure your emails have all the necessary details included and you're straight to the point, if things aren't still going your way make sure to phone up and keep at it! The whole adjustment process with Durham has been for me on the most part a painless experience, if anything they were more on top of things than I was admittedly. I was really discouraged to even try since I read former experiences about adjustment/clearing on the forums and in a thread I made earlier in the year, however this was a pleasant surprise and I encourage people to give their luck a shot and see what places they can land.

Best of luck everyone and I hope your experience is smooth and painless as mine was and if not keep pestering them!

I went through Adjustment, and my UCAS account only updated a couple of days ago. However, I have received a letter from UCAS confirming my place at the original university... Do I need to inform the original university that I won't be attending, or do they automatically know that I've accepted an offer through Adjustment? Because it could just be that the letter was sent before UCAS updated or something.


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