problem with e-welcome?

I'm having this problem to! Some of the topics say they're not available, and can't see what I'm meant to be completing haha
In guna try again in a few days and see if it gets updated or something


Posted from TSR Mobile

After receiving a new email from RHUL this morning I was linked to an e-welcome that, it says, must be completed before I arrive there. However, when following the link, half of the topics are missing and there are no "tick boxes" that the Welcome claims there are to mark it as complete on Moodle.

Anyone else have this problem, or know how to fix it?

I'm having this problem to! Some of the topics say they're not available, and can't see what I'm meant to be completing haha
In guna try again in a few days and see if it gets updated or something


Posted from TSR Mobile

I'm guessing it must be quite a common problem then. I'm gonna try in a few days again too.

I have the same problem! Also had an issue with my enrolment tab but that seems to be fixed now.

I'm having this problem too, not all topics are available and there are no ticks from the few that are available and that I have looked at.

I'm looking into this for you.

After receiving a new email from RHUL this morning I was linked to an e-welcome that, it says, must be completed before I arrive there. However, when following the link, half of the topics are missing and there are no "tick boxes" that the Welcome claims there are to mark it as complete on Moodle.

Anyone else have this problem, or know how to fix it?

I'm having this problem to! Some of the topics say they're not available, and can't see what I'm meant to be completing haha
In guna try again in a few days and see if it gets updated or something


Posted from TSR Mobile

I'm guessing it must be quite a common problem then. I'm gonna try in a few days again too.

I'm having this problem too, not all topics are available and there are no ticks from the few that are available and that I have looked at.

I have the same problem! Also had an issue with my enrolment tab but that seems to be fixed now.

For me, there is nothing to "click on" so to speak; I just get a page of waffle about patronising modules I have to complete, but I can't do anything other than read about what they entail. I can click on my name in the sidebar, but it just says I am not enrolled on this course. And there are no courses showing in the "My Courses" section.

Hi all,

I have found out the answer to this. You need to have completed your online sign-up before you can access your e-Welcome. If you’re still having difficulty accessing your e-Welcome after doing this please email us at [email protected] and we'll sort it out for you.

Many thanks,

Emily

Hi Emily,

I completed the sign up a few days ago - I double checked the e-Welcome today and more topics are available, yet there's still no tick boxes. And I'm definitely enrolled. I don't understand why this is happening if there's no technical issues?

I completed the sign up a few days ago - I double checked the e-Welcome today and more topics are available, yet there's still no tick boxes. And I'm definitely enrolled. I don't understand why this is happening if there's no technical issues?

Same here.
I can read a lot more now, but there's still no tick boxes or anything other than text (which seems to be just a copy of what is on the website anyway, most of which is common sense and not specific to RHUL by any means).

There's also a couple more courses showing up, but I guess I should probably leave them until I'm told to look at them; skimming through them, they tend to reference dates that have long-since passed, so I suspect they need updating anyway.

It appears to be a case of the left-hand not knowing what the right-hand is doing

Hi Emily,

I completed the sign up a few days ago - I double checked the e-Welcome today and more topics are available, yet there's still no tick boxes. And I'm definitely enrolled. I don't understand why this is happening if there's no technical issues?

For me, there is nothing to "click on" so to speak; I just get a page of waffle about patronising modules I have to complete, but I can't do anything other than read about what they entail. I can click on my name in the sidebar, but it just says I am not enrolled on this course. And there are no courses showing in the "My Courses" section.

Hi all,

Just to update and thank you for your patience with these technical issues, I'm happy to let you know we’ve made some changes and believe we’ve now fixed the tick box problem. If you’re still having trouble with your e-Welcome, please email [email protected].

Thanks

Emily