The Student Room Group

Student Finance wrong account number

The account number that my Student Finance loan is to be paid into is wrong. The sort code is correct but the account number i have never seen before so i don't know where they got it from.

To change your bank details on their website, you need the existing card details but as i've never seen this number before i can't enter in the details so therefore i can't change to my correct card.

What can i do as there's not long now until i receive my first payment?
Reply 1
Phone them up and explain the situation.

Posted from TSR Mobile
Reply 2
Original post by kumori
Phone them up and explain the situation.

Posted from TSR Mobile

Yes, i did that yesterday and it's all sorted now. Thanks anyway.
Reply 3
The same thing happened to me and they are not helping at all, what did you say to them, they said i have to go to the bank but i dont know the account number they paid my loan in to
The same thing has happened to me. I feel so stupid. I have contacted student finance. How long did it take to be resolved?
Reply 5
Original post by cloudshadows
The same thing has happened to me. I feel so stupid. I have contacted student finance. How long did it take to be resolved?

I think it was resolved on the same day i rang them.

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