Did you have any luck? I'm having the same issue. One big problem I've noticed with the SFE website is it doesn't match what they think is available on there. I've had them told me I filled out my online application with details I definitely didn't put in, and answering questions that aren't even on the website application! Something is very off about the website. I presume as long as you include your Customer Ref number with everything it should be fine.I sometimes even add a slip of paper as an informal cover letter explaining why I'm sending it how I'm sending, so if you can't access the form I would consider saying that in a cover letter and saying if they need it, they need to make it accessible or post it to you.Chances are they won't even acknowledge it, and will continue as normal haha