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evidence processing times

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TSR's new app is coming! Sign up here to try it first >> 17-10-2016
    • Thread Starter

    I'm a bit confused

    So I sent the evidence of my continuing employment on the 11th of march and I receive an email telling that i had provided the wrong tax period.

    On the 7th of April I sent the evidence again my email.

    On Monday 18th of April I called to know what was going on because I hadn't hear back from student finance and they told that they received my evidence and that it would take 16 working day from the day I sent the evidence to process the new evidence and to call back on the 23rd April if I didn't heard from them before that date.

    Today 23rd of April I called and they told me that it would take another 18 day to process my evidence because they received it today and that they will start processing and that my online account will change of the 20th of May.

    Now I would like to know how long it takes to process evidence an why every time I call I receive a different answer about the processing time or the fact that they received or not the application.

    Also why the evidence of one of my friend had already been processed and mine not ? ( she sent her evidence on the 5th of April)
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Updated: April 23, 2016
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