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What to do after helpdesk support?

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    Where can I go after serving time on the helpdesk? Im quite fedup of it after 6 months and I need something to aim for

    Posted from TSR Mobile

    My first role was IT support, I showed an interest in being a team leader and then into a junior project coordinator role.

    What interests you in IT?

    Have you asked your employers to see if there are any other opportunities within the company and perhaps do a secondment?

    Posted from TSR Mobile

    Try become a tester. i.e. software tester. They get good money and if you go contracting (after a few years experience) you can earn upto £350 per day. Look up what a software tester does. You want a junior test analyst role!! in some company somewhere.

    Why software tester? To become a basic software tester you don't need to learn much like programming etc.. which can be daunting. You can do a testing foundation course and apply for jobs straight away. You can learn online and just do the exam if you like which is around £150.


    good luck.

    (Original post by Souljer)
    Where can I go after serving time on the helpdesk? Im quite fedup of it after 6 months and I need something to aim for

    Posted from TSR Mobile
    Did you gain any experience in Zendesk, Jira, raising tickets, bugs, tracking issues etc.? Any experience of testing? Doesn't have to be scripts, but perhaps across different devices, cross-browser and across different operating systems?

    Any first line support? Remote? Meetings?

    If so you could start moving towards a more technical role and establishing yourself there. Once you reach that point you can pretty much branch out towards even more specialist roles.

    If no to the above, what did you actually do during your time working in an IT helpdesk role? What did you use?

    I'd suggest investing time in some personal projects outside of your helpdesk work hours to boost your skillset and give you a better chance. You don't have to like what you're doing at the moment, but you need that initial commercial experience in order to move beyond.
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