Hey there! Sign in to join this conversationNew here? Join for free

Sports Direct changed price of my order and I did not qualify for discount voucher

Announcements Posted on
TSR's new app is coming! Sign up here to try it first >> 17-10-2016
    • Thread Starter

    TL;DR version:
    Sports Direct promised me £10 discount if I spent £50 online which I did but my invoice is showing £49.99 so they refused me £10 discount because they changed price to 1p less after I paid.

    Almost 2 weeks ago for May Bank Holiday, I went to Sports Direct website and in their homepage they were offering £10 discount if I spent £50 on products. So after an hour of browsing for products, I added £50 worth of products including one of their large mugs for £1. When I checked out, the total was still £50 and no £10 discount was applied. So I assumed they may email or send a £10 voucher code with my order. The delivery was £4.99 to home or in store. Quite weird as most other stores I've shopped never charge for in store delivery. If I chose in store delivery then I would receive £5 voucher. As my local Sports Direct isn't far, I chose in store delivery. I paid in total £54.99 including delivery.

    Almost a week later my order was ready to collect. The woman who served me at the till gave me the usual £5 voucher but no mention of £10 voucher. When I asked her, she said I need to contact their customer services. I got home and opened my parcel and everything was good but there no sign of £10 discount voucher.

    So I contacted the customer services and the woman who I spoke to struggled to understand me even after explaining to her 3 times. She said my order didn't qualify as I had to spend £50 not including delivery. I'm like WTF? Dude I paid extra £4.99 for delivery. I tried explaining to her again but it took a few tries for her to understand me and then said the same thing that my order didn't qualify because I did not spend £50. I eventually gave up as she was of no help so I put the phone down hoping to call again later and speak to some one else who is more sensible.

    Meanwhile I checked my invoice and guess what. They have actually charged me 1p less the sly bastards. The £1 mug I added onto my order was is showing as 99p. So the invoice total is showing £54.98 which is why my order may have not qualified for £10 discount.

    I have screenshots of my online order which showed £54.99 total spend.

    Where do I legally stand on this.

    (Original post by Anonymous)
    TL;DR version:

    Where do I legally stand on this.
    Are you really going to sue them because they didn't give you a 20% discount? Go somewhere else.
Write a reply…


Submit reply


Thanks for posting! You just need to create an account in order to submit the post
  1. this can't be left blank
    that username has been taken, please choose another Forgotten your password?
  2. this can't be left blank
    this email is already registered. Forgotten your password?
  3. this can't be left blank

    6 characters or longer with both numbers and letters is safer

  4. this can't be left empty
    your full birthday is required
  1. Oops, you need to agree to our Ts&Cs to register
  2. Slide to join now Processing…

Updated: June 12, 2016
TSR Support Team

We have a brilliant team of more than 60 Support Team members looking after discussions on The Student Room, helping to make it a fun, safe and useful place to hang out.

Do you like sleeping in a cold room?
Useful resources
Bizarre things students have spent their loans onThings you should budget for at uni

Sponsored features:

Making money from your own website

Need some cash?

How to make money running your own website.

Bianca Miller, runner-up on The Apprentice

Handle your digital footprint

What would an employer find out about you on Google? Find out how to take control.

Groups associated with this forum:

View associated groups

The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.