I totally agree - when I first started offering help on TSR I'd give people the exact terms to use when calling - but even then I'd get applicants coming back with stories about how they'd been fobbed off or had things happen that they didn't intend(Original post by 999tigger)
Not arguing with you. I just think anyone capable of conducting a phone conversation is going to be careful enough to get across what it is they want and get it confirmed that the other person has understood it. I wouldnt say I want to withdraw and then put the phone down, but you would be explaining to them abou the new course. In the OP's example its obvious they wnat to discuss about the new course, so its beholden on them to mention it.
Ps if its happened its happened, but the mind bohhles as to how people cnat be careful enough in a conversation that is importnat to simply get someone to confirm what it is they believe they have agreed upon plus a follow up in writing.
Mistakes happen....a LOT. Especially this time of year. Things that seem obvious to you and me (like making sure the person on the phone understands what you're asking before hanging up, or asking for confirmation of the conversation in writing (or sending through your own email to confirm the conversation contents)) seem to be something applicants aren't used to asking for.
I know I sound like a broken records this time of year with my "get the name and job title of the person you speak to and write it down with what they say" mantra but a lot of applicants don't seem to realise that this is a NORMAL and STANDARD request (and one that will prevent applicants getting fobbed off with BS from a temp who just wants to get them off the phone with no consequences - when staff know they can be traced for what they say suddenly their customer service levels shoot through the roof and the accuracy and honesty of answers is a lot better).
To be fair it's not something I would think to ask for when I was calling up universities aged 17 - I was terrified of phone calls and completely useless on how to use them to get a good answer.
made the wrong uni course choice...what now?
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