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Part time supermarket job alongside uni studies

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    In need of some advice for a friend.They have been working for a local supermarket for the past four and half months. They were given an induction at the start of employment (health and safety etc.), but they have said that they have been given no other formal training - in other words it's a learn-as-you-go thing (fair enough in some respects).However, they were not given a contract or copy of their original 'supposed' contract, despite querying it. They had also been messed around with holidays and have not been granted any despite having booked them and been told by a manager that it would be put on the system (when querying it they were told that they can't do anything about it, and the only option was to swap with a colleague if they were able to).As of recent, they have had to change hours slightly, of which they were told by their manager that a new contract would be drawn up and the hours would be changed at the beginning of August. Half-way through August there has been no new contract and hours have been all over the place and have been poorly communicated (in other words they haven't notified or asked if it has been alright to change and swap shifts).My friend has just now had an incident where they had made important prior arrangements and hours had been put down for them to do. They told me that they were keen to speak to a manager about this to sort it out, but felt uneasy about asking/ was incredibly anxious about being turned down. They even tried to swap shifts with a coworker but had no response. Regrettably they failed to show up to cover the hours. On their return to work, they were asked to fill out a return to work form, of which they were honest and said that they had a prior arrangement. My friend said that they felt very belittled by managers, and that they had to go along with what they were enforcing (they said they are going to be investigated for the absence as it was unauthorised) or else they would lose their job.I'm not one to pry, but I'm concerned for my friend as they seem incredibly stressed about the ordeal, and it's something they didn't want before starting third year. Other than this incident they are very reliable, hard working and enthusiastic. Although they do have anxiety they don't let it get in their way, but after this they are very scared to turn up to work, and is looking to hand in their notice as soon as possible. With no confirmed contract, are they able to leave immediately? Has anyone got any advice on the matter? Has anyone else experienced this issue with a supermarket?
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