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Student finance giving me no money

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    I applied to student finance but at first they didn't do it based on household income, so I had 9000 tuition fee loan and 3000 maintenance, I sent the form and evidence to be based on household income, however after this they put my account to £0 for everything
    I called up and they said it could be a processing error and sent a form to have it checked, but nothing has changed after a week, is there anything else I can do or how long would they typically take to change it

    Hi, There should have been an update on your account by now as normally only takes a few days. I would advise you to call us on 0300 100 0607 so we have check the progress of your application. Thanks
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Updated: August 16, 2016
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