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Student finance giving me no money

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    I applied to student finance but at first they didn't do it based on household income, so I had 9000 tuition fee loan and 3000 maintenance, I sent the form and evidence to be based on household income, however after this they put my account to £0 for everything
    I called up and they said it could be a processing error and sent a form to have it checked, but nothing has changed after a week, is there anything else I can do or how long would they typically take to change it


    Its currently taking around 16 working days for evidence of this type to be processed. Pleased allow this timescale to elapse, if after this time you have not heard from us, and there is not a new Notification of Entitlement letter on your online account, give our team a call on 0300 100 0607

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Updated: August 18, 2016
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