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Tilney Best Invest Phone Interview

Hi,

So I've got a phone interview for a Customer Service Advisor Outbound role with the Tilney Resource Bank and I've been told:

The interview will take 25-35 minutes and will include:

• Brief account of work experience

• Current / most recent role responsibilities

• Competency based questions asking you to demonstrate specific skills

• Motivation for application

I had a similar interview for Barclays the other week but I failed because I didn't give an example of going "above and beyond customer service"

Does anyone have an idea of what questions exactly I'll be asked?

Thanks
Original post by Day3091
Hi,

So I've got a phone interview for a Customer Service Advisor Outbound role with the Tilney Resource Bank and I've been told:

The interview will take 25-35 minutes and will include:

• Brief account of work experience

• Current / most recent role responsibilities

• Competency based questions asking you to demonstrate specific skills

• Motivation for application

I had a similar interview for Barclays the other week but I failed because I didn't give an example of going "above and beyond customer service"

Does anyone have an idea of what questions exactly I'll be asked?

Thanks


Here's a couple of questions that might come up:

Tell us about a time when you gave great customer service.

How would you deal with an unhappy customer?
Reply 2
Avatar for Spadoogle
Spadoogle
OP
7
Cheers, I got asked what I know about the company, how my previous experience relates - job by job, why I want to work for them, to provide an example of dealing with difficult customers etc...I think it went well and I'll hear back by week of 29th.

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