Need help taking legal action over Plymouth University please.

There's nothing in the OP to suggest that he did accept any offer that was made, at least the way I read it.

So they made a mistake and you want to take legal action? For what exactly? This isn't America honey, we don't sue everyone and everything for simple issues.

My advice - get over it.

The staff are under enough stress as it is, it's perfectly normal that they'll make one tiny mistake among the hundreds of calls they're receiving.

Forget about Plymouth, forget about the uni you rejected, and move on. If you have to wait another year then so be it. If anything, this falls on you for missing your firm and insurance offers.

just a mistake? is a mistake enough reason to denounce any wrongdoing or crime?

if that's the case, let's free all the murderers and rapists from prison. idiot.

My advice - get over it.

The staff are under enough stress as it is, it's perfectly normal that they'll make one tiny mistake among the hundreds of calls they're receiving.

Forget about Plymouth, forget about the uni you rejected, and move on. If you have to wait another year then so be it. If anything, this falls on you for missing your firm and insurance offers.

So you're comparing a tiny little admin error to murder? Okay...

I think the fact of the matter here is that OP stated they wish to take LEGAL ACTION against a UNIVERSITY. Granted, they have every right to be upset, and I feel for them, but the actual thought process for this thread's title is laughable.

Well presumably OP accepted the offer on the phone verbally?

Not laughable at all and fail to understand why you are being so unhelpful.

Thye made an unconditional offer, the op accepted and now they have reneged.

The OP's issue is proof, but if they cna prove it then they would win.

Hi,

Plymouth University made me an unconditional offer through clearing yesterday for their Optometry course, They said they would email me confirmation of the offer, and accommodation details. They told me not to do anything else, not to call or contact them, but to wait for their email,

Today they rang me back saying the course was full. I am obviously pissed off, as their offer lead me to refuse another offer. I rang them to make a complaint, and the complaints manager told me the reception staff had only received 3 days training for clearing, and apologised for any mistakes. He then said that he had no way of verifying the details, and when I gave him the time of the call he said calls weren't recorded.*

What do I do?*

Hi,

Plymouth University made me an unconditional offer through clearing yesterday for their Optometry course, They said they would email me confirmation of the offer, and accommodation details. They told me not to do anything else, not to call or contact them, but to wait for their email,

Today they rang me back saying the course was full. I am obviously pissed off, as their offer lead me to refuse another offer. I rang them to make a complaint, and the complaints manager told me the reception staff had only received 3 days training for clearing, and apologised for any mistakes. He then said that he had no way of verifying the details, and when I gave him the time of the call he said calls weren't recorded.*

What do I do?*

Win what? There's no contract to show in court, and no laws broken - OP has no recourse but to move the f*** on and stop wasting their time.

Hi,

This is a really frustrating situation to be in and I would be fuming, you are right to be angry.

It will be impossible to take legal action though - as others have said, it's a university and you have very little evidence, plus to others it is a very minor issue.

I would suggest calling the university again - nag them, to be honest. You have nothing to lose. Try different contact numbers for your department, and admissions, speak to different people and see if there is anyone who can do something. Be polite and try to get some sympathy - don't threaten legal action!!

At the same time, get back in touch with the university whose offer you turned down. Try to explain in the most diplomatic way you can, that your situation at the time changed very unpredictably and that actually with hindsight you would have taken the offer - ask if it is still open as an option to you.

Finally, try to get in touch with some other unis who may still have spaces.

Also ignore everyone who is bickering on here about the law, UCAS, universities, having sympathy and so on. Don't get bogged down on TSR, just try the above steps and stay calm, all is not lost, clearing is a stressful and unpredictable time!

I think you mean 'verbal contracts are binding'? In general, no offer, verbal or otherwise, is binding.

Why isnt there a contract?
If she can locate the phone logs or the person who made the offer, then she would have recourse. The offer was unconditional and it was accepted.

Until the offer is accepted on Track there simply is not an acceptance. Clearing is a busy time, databases take a while to update, there is a delay for everything - OP should NOT have rejected another offer without fully knowing they had a definite place - it is their wrongdoing, albeit under swayed circumstances.

There is no legal recourse. Period.

Except it was unconditional and it was accepted.
A verbal contract is binding assuming it meets the standard requirements.