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Verbal offer, but UCAS unsuccessful?

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    • Thread Starter

    My girlfriend received a verbal offer for a course in clearing and was asked to provide her transcript with her grades which she did promptly, however, today she was informed on UCAS that her application was unsuccessful for not providing an English qualification scan. What can she do in this situation? She was not asked to provide this information, but now the university says they have no vacancies on the website for the course, and are closed until Monday.

    Take it up with them on Monday. It depends with whether they made an offer and she accepted plus you have evidence that offer was made.
    If you have the name of the person and exactly what they said or an e-mail, then I would pursue it. Make sure you can provide a certified copy of the english qualification. They will try and fob you off. Make an official complaint.

    I agree with 999tigger. Definitely take it up with the instituition. Call them up on Monday and just explain the situation, I'm sure they'll help you out. Make sure to have a piece of paper to hand with all the information you remember about the verbal offer and everything that you want to say over the phone, so that you don't forget anything. Best of luck!
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