Was just filling in an online job app but got stuck with the question above. Any ideas as to how i would answer this??
Is that for Debenhams? I answered that the other day quite a short answer - I don't see any point in wittering on too much or they aren't going to bother reading.
I wote along the lines of: 'an experience that allows the customer to gain the most and acheive what they aim to acheive in a pleasant atmosphere. Perfect customer service - bit about having helpful, efficient staff' I just wrote what I personally would expect from a shop - after all its my money I'm spending!
Customer gets what they want with helpful service when asked and friendly offerings for help if the customer has been in the store for a while or looks lost!
I don't tend to hang around much in shops, just get what I want and i'm out of there, long as the service is polite and friendly that's all that matters. Just your basic manners.
I think it is for Debenhams, cuz I filled that in too. I didn't write too much just that customer comes first etc
I believe that perfect shopping and customer service experience should fullfil customer needs and to manage to give customers what they want like:
1) to feel welcome;
2) a sales adviser that is interested in knowing exactly what customer needs;
3)someone who tells a customer all about the features of the product and how they can benefit them;
4) an adviser that can resolve all their queries and doubts about the product they are considering buying;
5) support in making the decision to buy their selected item and any related items;
6) reassurance that they have made a good choice and to leave with feeling that they would like to return for the same valuable service.
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