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Returning New Look Items Bought on ASOS

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    • Thread Starter

    I bought some New Look sandals on ASOS a couple of weeks ago but one of the shoes is really scuffed on the rim, just wondering if I can return them to a New Look store rather than ASOS?

    I would do the normal ASOS return, except I already used the label, packaging etc to return another item from the delivery that didn't fit. I didn't notice the scuffing on the shoe until just the other day but it's around the entire shoe so I'd like a refund, but I'm not sure how.

    You have to return it via asos. Go on the website and print off a new returns label, and pack the item in your own packaging. If you don't have the order note, write your order number, name and address, and reasons for return on a piece of paper so they know who to refund. If you've worn the shoes however, you won't get a refund. New look won't accept the return as they aren't responsible for items Asos sell on their behalf

    You can print off another label Then return it to ASOS as normal
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