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Birth Cerificate

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    Hi, i sent in my birth certificate and the identification form / countersignature, and it was sent back with a letter, stating i will need to send it back with a completed form. However this form was completed in every manner so i am confused as to what is wrong with it. Is there any help your team can give me? I phoned it and they couldnt tell me what was wrong with my form, so they just told me to post it and redo the form.However i am unsure if the same events will repeat as i do not know what i did wrong with the form.
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    Hi,

    The birth/adoption certificate form may be rejected for several reasons such as countersignature has put mobile number rather than work landline. This is normally stated on the assessment notes left on your account. I would advise you to call us again on 0300 100 0607 and we can advise you on why this was rejected.

    Thanks
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    Thank you, I'm just worried that I wont get my money on time as I start university in 12 days, and I also need the eligibility letter to open up a student account with santander

    I've refilled the form and sent it off, hopefully they won't find issue with it this time.

    Previously i had written in incorrect dates and corrected them outside the box, i am not sure if this affected the process
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    (Original post by Carly SFE)
    Hi,

    The birth/adoption certificate form may be rejected for several reasons such as countersignature has put mobile number rather than work landline. This is normally stated on the assessment notes left on your account. I would advise you to call us again on 0300 100 0607 and we can advise you on why this was rejected.

    Thanks
    there are no such assessment notes on my account or at least i cant seem to find any
 
 
 
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Updated: September 21, 2016
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