Me and a friend are both student nurses. We both receive the same amount of bursary, live away from our parental homes and have both applied for SF. I have received the full amount for the non-means tested loan where as my friend has been told that she is only entitled to £600, due to the fact she was issued money at the beginning of the year which she then gave back in full. She has been trying to get this money for over 3 months, after her paperwork failed to be processed and people from SFE have failed to get back to her. We are both concerned as to why she is no longer entitled to the full amount of the non-means tested loan when she hasn't taken any money as of yet.
Can someone explain why I'm entitled and she isn't?